Administrator

Mitie Group plc.; Metropolitan Borough of Solihull; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading support services company is looking for a commercial support administrator to deliver optimal service for a national contract. You will assist the account director with various administrative tasks like monitoring contract performance, maintaining records, and providing data analysis. The ideal candidate should have prior administration experience, strong IT skills, and excellent personal organization. This position is hybrid with occasional travel required.

Benefits

Access to a virtual GP

Financial wellbeing support

Flexible lifestyle benefits

Qualifications

• Experience in administration, ideally within an operations environment.
• Ability to produce reports and work with confidential information.
• Capability to maintain records accurately.

Responsibilities

• Support the account director and contract team.
• Monitor commercial aspects of the contract.
• Maintain records and statistics for the contract.
• Produce graphs and assist in presentations.
• Facilitate meetings and take minutes.

Skills

Previous administration experience

Strong IT skills

Excellent communication skills

Organisational skills

Ability to prioritize and multitask

Valid UK driving licence

Tools

Microsoft Office

Job description

Overview

This is an exciting new role for a commercial support administrator supporting a recently awarded national contract. Working directly for the account director you will be supporting the contract team in delivering optimal levels of service across the account. This is a great opportunity for an experienced administrator and self-starter to make the role their own. Hours: 40hrs/week Location: hybrid, with occasional travel.

Responsibilities

• Provide routine support to the account director.
• Support the managing and monitoring of all aspects of the commercial elements of the contract - hours, values, costs.
• Maintain stats for monitoring of hours delivered, sickness, incidents, compliments and complaints, staff details.
• Create and maintain manual and computer records and files such that records are up to date and information can be accessed readily.
• Assist where required to produce and distribute, as required, documents and information, often of a confidential and sensitive nature, in a timely manner consistent with company standards of efficiency and accuracy.
• Develop and introduce innovative processes and procedures to improve efficiency and overall productivity of the administrative function on the contract.
• Promoting continuous process improvement.
• Ad hoc administrative duties.
• Produce graphs and data for analysis and assist in the production of PowerPoint presentations/briefings.
• Act as a central contact for the team.
• Provide an effective and efficient administration service to the contract team to enable successful delivery of priorities.
• To work as an integral team member to meet the needs and expectations of the organisation, stakeholders and business.
• Assist in smooth running of meetings, taking minutes where necessary, and diary entries for routine and non-routine appointments.
• Booking accommodation/transport as required.
• Production of the monthly contract newsletter.
• Develop positive and progressive relationships with internal and external stakeholders and colleagues.
• Other duties as required.

What we\'re looking for

• Previous administration experience, ideally within an operations environment.
• Strong IT skills, especially with Microsoft Office.
• Ability to prioritise, multitask, and meet deadlines.
• Excellent communication and organisational skills.
• Valid UK driving licence and access to a vehicle.
• SC clearance - the ability to achieve.

What we offer you

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.