Administrator

Spider Web Recruitment Ltd; Ipswich; Hybrid; GBP 28,000 - 30,000; Part time

Job summary

A well-established financial planning practice in Ipswich is seeking a Client & Office Administrator / Senior Administrator for a part-time role. You will manage client communications, oversee administrative processes, and maintain documentation in a friendly professional team. The position offers flexible hours between 12-20 per week, with options for hybrid work and full training provided. Ideal for candidates with prior administrative experience and a customer-focused approach.

Benefits

Competitive salary

28 days holiday pro-rata

Flexible working options

Qualifications

• Previous experience in a senior administrative or office support role.
• Confidence in using IT systems, email, and standard office software.
• Ability to prioritise tasks methodically.

Responsibilities

• Manage the client review diary including bookings and confirmations.
• Act as the main point of contact for clients regarding service queries.
• Maintain accurate and orderly client records and documentation.

Skills

Organisational skills

Attention to detail

Professional communication

Customer service mindset

IT system proficiency

Job description

Overview

Client & Office Administrator / Senior Administrator – Spider is advertising on behalf of a well-established financial planning practice in Ipswich, Suffolk who are looking for a Client & Office Administrator / Senior Administrator to join them in this exciting part-time, permanent role with a hybrid working option.

Company benefits

• Competitive Salary: £28,000 - £30,000 per annum, full-time equivalent (pro-rata for part-time hours)
• Holiday: 28 days inclusive of Bank Holidays (pro-rata for hours worked)
• Other: Flexible, hybrid working options; benefits to be discussed at interview stage

About the role

As a Client & Office Administrator / Senior Administrator, you will play a central role in the smooth running of the practice. You will act as the main point of contact for administrative and service-related matters, ensuring client communication, review processes, and office systems are managed efficiently and professionally. Working hours for this role are flexible, between 12–20 hours per week (to be agreed with the successful candidate), with the option to work from the Ipswich town centre office, from home, or a combination, and fully remote working may be considered for the right candidate.

Key responsibilities

• Manage the client review diary, including bookings, confirmations, follow-ups, and preparation of accurate review documentation.
• Act as the main point of contact for clients, handling emails and calls regarding administrative and service queries, escalating genuine advice matters when required.
• Liaise with product providers and internal teams to progress administrative tasks and ensure workflows are completed on time.
• Maintain accurate and orderly client records and documentation.
• Provide general office support and administrative assistance as needed to ensure smooth day-to-day operations.

Over time, there may be opportunities to take on additional responsibilities, including process and workflow improvements.

About You

As a Client & Office Administrator / Senior Administrator, you will have previous experience in a senior administrative, PA, or office support role and be confident using IT systems, email, and standard office software. You are highly organised, detail-oriented, and able to work independently with minimal supervision. Professional and clear communication skills are essential, as is a calm, methodical approach to prioritising tasks. A customer-focused mindset with a professional manner is required. Experience within financial services is desirable but not essential. Full training will be provided.

About them

Join a small, professional, and friendly team that values organisation, clear communication, and exceptional client service. The practice has a long-standing client base and prides itself on providing a high-quality, professional service.

Please note, Candidates must be authorised to work in the UK

If you have the relevant skills and experience for this Client & Office Administrator / Senior Administrator role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Client Administrator, Office Administrator, Senior Administrator, PA, Administrative Support, Financial Services Administration, Diary Management, Client Liaison, Office Management, Hybrid Working, Part-Time Administration

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