Administrative Assistant - Revenues and Benefits

Guildford Borough Council; Margate; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A local government organization in Guildford is seeking a proactive individual for an administrative support role. Responsibilities include assisting the Council Tax, Benefits, and Business Rates teams while managing workloads efficiently. The position offers a salary range of £23,695 - £26,633, with opportunities for flexible working after an initial training period. Ideal candidates will possess excellent organizational and communication skills.

Benefits

Annual leave entitlement of 22 days

Access to a flexible working scheme

Pension scheme

Qualifications

• Excellent time management and problem-solving skills are essential.
• Strong communication skills with diverse backgrounds required.
• Good standard of numeracy and literacy is necessary.
• Conscientious attitude and attention to detail are crucial.

Responsibilities

• Provide administrative support to the Council Tax, Benefits and Business Rates case team.
• Maintain high attention to detail and confidentiality in service operations.
• Manage own workload and use initiative in daily tasks.

Skills

Time management

Problem solving

Organisational skills

Communication skills

Attention to detail

Data protection awareness

Teamwork

IT skills

Education

NVQ level 2 in Customer Service or equivalent qualification

Tools

Civica

Job description

Overview

Appointment Type: Permanent Position. Full-time/Part Time: Full-time. Location: Millmead House, Millmead, Guildford GU2 4BB. Salary: Grade 1 - £23,695 to £26,633. DBS Security Clearance Level Required: Basic (if access to either GCSX or Open Revenues). Closing Date: 05/10/2025. Ref No: 10979.

Permanent full time. We are looking for a pro-active, motivated and confident individual who is seeking a career within a busy and fast paced environment. We offer a friendly and supportive working environment and highly value our people.

Role Purpose

The post holder will provide administrative support to the Council Tax, Benefits and Business Rates case team, using strong organisational skills to maintain high attention to detail and confidentiality, to ensure the smooth running of the service. The post holder will need to have a flexible approach to work as aside from core daily tasks, additional tasks may be required. Applicants will need the ability to manage their own workload and use their own initiative. The post holder will be required to undertake some training and support as identified. In return, we offer an annual leave entitlement of 22 days, access to our flexible working scheme, pension scheme and pleasant working environment near to the town centre. This role attracts a salary between £23,695 - £26,633. Offers are usually made at the lower end of the salary band allowing for progression. This salary excludes the 2025/26 pay award which is to be confirmed. This role is classed as Agile. Office working will be needed full time during the training period but once training has progressed effectively, the successful applicant will be able to work from home part of the working week on a rota basis with colleagues. Our usual office/home working split is 50/50. The role does not provide parking.

Essential Criteria

• Excellent time management, problem solving and organisational skills
• Excellent communication with people of different social, economic and professional backgrounds
• Conscientious attitude and attention to detail
• Awareness of data protection and confidentiality
• Ability to work as part of a team
• A good standard of numeracy and literacy
• Excellent IT skills

Desirable

• Knowledge of Civica would be an advantage
• 6 months experience of working in an administrative based role
• Previous experience of working for a local authority
• NVQ level 2 in Customer Service or equivalent qualification, or experience in an appropriate area

How to Apply / Closing

If you are interested in this busy and varied role, please apply online.

Closing date for applications: 5th October 2025. Interviews W/C: 13th October 2025. For an informal chat about the role, please contact Carene Alexander (Case Team Leader Revenues and Benefits) on 01483 444879.

About Guildford

Guildford is a regional centre for leisure, business, education, shopping and culture set in beautiful countryside that includes the Surrey Hills Area of Outstanding Natural Beauty. Guildford is a thriving market town and is a principal shopping destination with a vibrant night time economy. The towns geographical location provides excellent transport links in all directions, London is just 30 minutes away on the train and the town is well-served by frequent bus routes and subsidised Park and Ride facilities. All of this contributes to a quality of life that attracts many people to live, work in and visit Guildford.

We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post-holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.

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