Administrative Assistant

NHS; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK seeks an Administrative Assistant to support its Nephrology Department. The role involves providing reliable administrative services, maintaining communication with patients and staff, and ensuring excellent team collaboration. Candidates should possess a good general education, clerical experience, and proficiency in Microsoft Office. This position offers a chance to join a respected team focused on delivering high-quality care to over three million patients across two hospital sites.

Qualifications

• General education including GCSE English or equivalent.
• Experience in clerical roles with an Acute Trust setting.
• Audio typing experience preferred.

Responsibilities

• Support a team of medical secretaries with administrative tasks.
• Communicate information sensitively and confidentially.
• Maintain good working relationships within the team.

Skills

Good communication skills

Flexibility

Reliability

Organised approach

Knowledge of Microsoft Office package

Knowledge of Hospital administration systems

Education

GCSE English or equivalent

RSA III word processing or equivalent experience

Tools

Microsoft Office

CareFlow/iPortal

Job description

University Hospital of North Midlands NHS Trust

Administrative Assistant

The closing date is 28 December 2025

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

An exciting opportunity has arisen for an Administration Assistant based at UHNM in the Nephrology Department.

This is an exciting post for someone looking to join the NHS and work within an experienced secretarial team in a hospital environment.

The post holder will need to demonstrate good communication skills, flexibility, reliability and have an organised approach to their work.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.

Main duties of the job

The post holder will support a team of Band 4 Medical Secretaries/Team Leaders and Band 3 Medical Secretaries to provide a safe and reliable administrative service.

The post holder will be responsible for communicating information, both written and verbal, with patients, staff and carers requiring tact and diplomacy. The post holder will also be responsible for handling telephone and other communications with sensitivity and confidentiality using personal judgement and acquired knowledge to assess each situation and to deal with accordingly.

The post holder will be expected to maintain good working relationships and work as an effective team member, to ensure their own work is of a high standard and to share the day‑to‑day workload of the specialty team.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person Specification

Qualifications

• oGood general education to include GCSE English or equivalent
• oRSA III word processing or equivalent experience

Experience

• oClerical background
• oExperience working in an Acute Trust
• oAudio typing experience

Knowledge and Skills

• oKnowledge of Microsoft Office package.
• oKnowledge of Hospital administration and other related systems (ie. CareFlow/iPortal)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust