Administrative Assistant

HARRIS FEDERATION; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

An educational institution is seeking an Administrative Assistant at Harris Academy Merton. This role involves managing reception duties, providing administrative support, and delivering excellent customer service. The ideal candidate will possess GCSE qualifications, experience in administration, and strong communication skills. Competitive rewards and benefits are offered, aiming to foster an inclusive and supportive work environment.

Benefits

Career development opportunities

Performance and Loyalty Bonus

Generous pension scheme

Qualifications

• Experience in an administrative or front office role.
• Competency in using Microsoft Office packages.
• Ability to manage a busy reception area professionally.

Responsibilities

• Manage reception duties and provide administrative support.
• Respond to queries from parents and the public.
• Ensure the reception area is tidy and professional.

Skills

Customer service experience

Organizational skills

Communication skills

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Overview

We are looking for an Administrative Assistant to be the first point of contact for all visitors, staff and students at Harris Academy Merton. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy.

Responsibilities

• Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers
• Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures
• Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required
• Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times
• General administrative duties such as typing, photocopying, filing, collation and distribution of post
• Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date
• Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary
• Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements

Qualifications

• Qualifications to GCSE level or equivalent
• Competency in the use of Microsoft Office packages
• Proficiency in the use of computers and databases
• Previous experience in an administrative or front office/reception role
• Demonstrable customer service experience
• Good level of interpersonal and communication skills, with a good standard of written and spoken English
• Excellent organisational and time management skills
• Commitment to delivering excellent level of professional customer service
• Ability to remain calm and deal with challenging callers or visitors in an appropriate manner
• High level of attention to detail and accuracy of work

Benefits

At Harris Academy Merton we promote the ethos "Achievement is Success" and believe every student has the right to the highest standard of education so that they can accomplish their aspirations. Our aim is to give every student an educational experience that is enjoyable and holistic so that they develop into responsible, articulate and successful young people. We combine the traditional values of strong discipline, good manners, respect and pride in appearance with contemporary best practice in teaching and technology. With these core values embedded, we develop our students into confident and capable individuals that have a desire to excel academically and personally now and in the future. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.