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Administration Officer

NHS

Workington

On-site

GBP 25,000 - 30,000

Full time

Today
Be an early applicant

Job summary

A healthcare provider in Workington is seeking a full-time Administration Officer to support clinical teams by providing high-quality administrative services. Candidates should possess strong organizational and communication skills, along with proficiency in Microsoft Office applications and a customer service background. The role involves diverse duties, including minute-taking and diary management. Applicants must meet specific qualifications outlined in the job description.

Qualifications

  • Proven experience in a customer/patient focused environment.
  • Experience in administration/secretarial roles.
  • Ability to maintain and update Patient Information Systems.

Responsibilities

  • Support multi-disciplinary clinical teams with comprehensive administrative services.
  • Handle various administrative duties as assigned.
  • Provide excellent customer service in person and on the phone.

Skills

Customer service
Organizational skills
Communication skills
Microsoft Office
Minute taking
Flexible attitude

Education

O-Level/GCSE or equivalent
NVQ in Business Administration or Customer Care
Word-processing skills at Level 3

Tools

Microsoft Word
Microsoft Excel
Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Officer

The closing date is 14 October 2025

North Cumbria Community Children and Young People's Services

Applications are invited from suitably qualified and experienced admin candidates to join our busy administration team. We currently have a vacancy for a full time Band 3 Administration Officer.

This is a busy service and the successful post holder will be a member of the admin team supporting multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. A good knowledge of Microsoft packages and excellent typing skills are essential for this role.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of admin duties as assigned by the Pathway Co-ordinator/Team Lead/Administration Manager.

Candidates are required to meet the mobility requirements for this post as travelling between sites in North and West Cumbria may be necessary.

Main duties of the job

Candidates must be able to demonstrate proven recent 12 month experience in the following administration skills that are required for this post:

  • Experience in a customer / patient focused environment
  • Experience in Administration/Secretarial post
  • Excellent communication and interpersonal Skills
  • Minute taking experience
  • Diary Management
  • A good understanding of inputting data to a database system
  • A good working knowledge of Microsoft word/excel/office packages
  • Good verbal and written communication skills
  • Ability to be self-directed, motivated and be able to contribute positively within a team
  • Well organised and structured
  • The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service
  • The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
  • You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you may not be shortlisted
About us

We aim to attract andretaina diverse,talentedand committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Person Specification
Education and Qualifications
  • General Level of Education to O-Level/GCSE or equivalent
  • Word-processing skills at Level 3 (OCR/RSA Level 3 (or the equivalent) qualification(s) in a relevant subject, plus relevant experience)
  • NVQ in either Business Administration or Customer Care
Knowledge and Experience
  • Previous administrative/secretarial experience
  • Good working knowledge of office procedures
  • Working knowledge of Microsoft applications, including e-mail communication
  • Ability to maintain and update Patient Information Systems e.g. RiO
  • Minute taking experience
  • Knowledge and understanding of medical and/or specialised terminology
  • Knowledge of NHS Policies and Procedures
  • Experience in processing CPA, Mental Health Act and Safeguarding documentation
Skills and Competancies
  • Excellent communication and interpersonal skills, both written and verbal
  • Excellent organisational and planning skills
  • Ability to uphold confidentiality at all times
  • Flexible attitude to cope with fluctuating workload
  • Experience of working with medical records filing system
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

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