Administration Assistant

Surrey County Council; Woking; On-site; GBP 27,000 - 32,000; Full time

Job summary

A local government council in Woking seeks an Administration Assistant to support day-to-day operations in the Financial Assessment and Income Collection Team. Successful candidates will need strong customer service and IT skills, as well as experience in a busy office environment. Responsibilities include managing correspondence and data entry, with a commitment to maintaining high standards of accuracy. This permanent role offers competitive benefits, including generous holiday entitlement and a supportive workplace culture.

Benefits

26 days' holiday, rising to 28 after 2 years

Pension benefits

Carer's leave

Qualifications

• Experience in a busy office environment.
• Ability to maintain high standards of accuracy.
• Willingness to learn and adapt to new software systems.

Responsibilities

• Provide administrative support to the Financial Assessment and Income Collection Team.
• Handle telephone enquiries and diverse correspondence.
• Enter data accurately on databases and spreadsheets.

Skills

Customer service

Excellent communication

Attention to detail

IT skills

Tools

Microsoft Office

Job description

• Location: Victoria Gate, Chobham Road, Woking, GU21 6JD

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This permanent role has a starting salary of £27,634 per annum, based on a 36 hour working week.

We have a great opportunity as an Administration Assistant to join our Financial Assessment and Income Collection Team based in Victoria Gate, Woking. This position is office based.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents.

About the Team

The Team is the first point of contact for information for Surrey Residents on how the council charges for care and support services. The position sits within the Adults, Wellbeing and Partnerships Directorate and is a critical front door to the service and the customer journey.

About The Role

In this role, you will provide comprehensive administrative support to the team to enable the smooth running of day-to-day activities. You will have the ability to work collaboratively within our team, supporting the service to deliver key priorities. You will have a flexible approach and be well organised and be able to work under pressure, with the ability to work towards deadlines demonstrating a high level of customer service. You will have good communication skills both written and verbal as you will be expected to deal with telephone enquiries and a wide range of correspondence, case recording and scanning duties.

You will need to have excellent IT skills, be able to efficiently and accurately enter data on databases and spreadsheets.

You will have previous experience of working in a busy office environment and the ability to work as part of a team within existing working protocols and procedures whilst being proactive and using your initiative within the scope of the job role.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours :

• A commitment to delivering a first-class customer service.
• Excellent communication skills and ability to deliver quality outcomes.
• Strong attention to detail and the ability to maintain high standards of accuracy, balancing your own workload to complete work in allocated timeframes.
• Willingness to work as a team using own initiative.
• Excellent IT skills and experience of using IT systems such as Microsoft Office, email and file management alongside a demonstrated willingness to learn and adapt to new software systems.

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 11/01/2026 with interviews planned to follow.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For a further conversation, please contact Francesca Todaro or Nicole Agyemfra via MS Teams.

Local Government Organisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.