Admin Support Secretary, Cardiology | East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals NHS Trust; Margate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Margate seeks an organized administrative support professional for their Fast Track Angina Clinic. You will handle correspondence, update patient pathways, and deal with inquiries, contributing to improved patient care. Ideal candidates will have excellent communication skills and a team-oriented mindset. Join us in our mission of great healthcare from great people.

Qualifications

• Strong organizational skills to manage multiple tasks.
• Ability to work collaboratively with the medical team.
• Excellent communication skills to deal with inquiries.

Responsibilities

• Type clinical letters and correspondence diligently.
• Update and monitor patient pathways effectively.
• Handle inquiries courteously and efficiently.
• Support operational goals to reduce patient journey times.
• Organize patient investigations and procedures.

Skills

Organizational skills

Team player

Communication skills

Attention to detail

Job description

Overview

This role provides admin support to the Fast Track Angina Clinic team and cardiology secretaries, to ensure patients’ correspondence is delivered in line with the Trust’s targets, via the digital dictation system. This requires someone who is well organised, a team player and has great communication skills and attention to detail.

Responsibilities

• Type all clinical letters and other correspondence as required. Proactively take forward any instructions from the medical team following clinic consultations, i.e. ensure patients are booked for follow up appointments, referrals for investigations, etc.
• Update and monitor the PTL to ensure a smooth patient pathway. Check clinics are cached up correctly after the clinic.
• Deal effectively and courteously with all enquiries from GPs, patients and other departments within the service and within the overall Trust. Ensure all enquiries are dealt with effectively, and proactively manage these enquiries to ensure a safe and smooth pathway for patients.
• Support the operational team to facilitate a reduction in the overall patient journey which would assist in the delivery of the 18 week target and ultimately improve patient care.
• Organise investigations and procedures for patients as authorised, both within the Trust and outside the Trust, initiating IPPT forms as appropriate.

About the Trust and values

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It\'s about empowering frontline staff to lead improvements day-to-day. We\'re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

This advert closes on Monday 6 Oct 2025