Addictions Support Worker | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Milton Keynes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A healthcare provider in Milton Keynes is hiring a Support Worker to deliver drug and alcohol assessments and provide direct clinical care. This role involves working closely within a multi-disciplinary team, focusing on client support and recovery. The ideal candidate will be skilled in case management and motivational interviewing. Join us in making a positive impact on the lives of individuals dealing with addiction. Flexible working options and a generous benefits package offered.

Benefits

Generous relocation package

Flexible working options

Staff rewards and wellbeing initiatives

Qualifications

• Experience in providing drug and alcohol assessments and brief interventions.
• Ability to manage a caseload of low to medium complexity clients.
• Knowledge of harm minimization strategies.

Responsibilities

• Provide case management and clinical care to clients.
• Support individuals with substance use issues.
• Ensure quality and compliance with policies.

Skills

Motivational interviewing

Case management

Communication skills

Teamwork

Education

Relevant degree or qualification in health or social care

Job description

As an integral and highly valued member of the multi-disciplinary team, the Support worker will provide drug and alcohol assessments, brief interventions and practical assistance to service users within the ARC-MK services.

The support worker will take a lead role in embedding recovery values within the service setting in which they work, alongside recovery workers and nursing colleagues as well as other agencies in the Addictions and Mental Health fields and act as an ambassador of recovery for the Addictions Directorate with external agencies and partner organisations.

As a core member of the multi-disciplinary team, the support worker will work with service users on a 1:1 and/or group basis. They will also have the opportunity to co-work with other colleagues.

Responsibilities

• To provide case management and direct clinical care to a defined number of clients as agreed with the Sector Manager or management team. This includes assessment, planning and providing specialist care. The postholder will take a predominant role in providing 1-1 extended brief interventions, re‑engagement work and co‑facilitating groups and home visits, with a caseload of low to medium complexity clients.
• To assess and case manage drug‑using clients, applying the precepts of harm minimisation.
• To use agreed and established Outcome Monitoring Tools and any other relevant quality measures.
• To manage the transfer of individuals between agencies and services.
• To support individuals regarding their substance use, using motivational interviewing, relapse management and other evidence‑based interventions.
• To ensure full risk assessment and risk management is delivered effectively, under supervision.
• To ensure the highest quality of service is delivered by following local and national quality and performance standards, guidance, protocols, procedures and practice guidelines.
• To ensure all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy.

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London’s population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of great deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Become part of our team. We care for you as much as you care for others.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview – GOV.UK.

For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert.

Communication

• To participate in multi‑disciplinary meetings, both on‑site and in the community relating to client management.
• To develop close links with Primary Care Services and other relevant partner agencies in the locality.
• To liaise and communicate clinical information with partner agencies concerning clients, within the strict guidelines / protocol on shared confidential information between named partner agencies.
• To promote a positive culture where improving communication, and maintenance of a healthy therapeutic relationship with clients is enhanced and valued.
• To contribute to the promotion of team cohesiveness, multidisciplinary working and to work collaboratively with colleagues at all times in all parts of the Trust to achieve healthy and effective communication.

Information and Resource Management

• To be responsible for the effective management of own caseload and to keep records, diary appointments and workload priorities.
• To maintain accurate and up‑to‑date documentation of all clients’ records, ensuring the confidentiality of such records is in line with the Data Protection Act and Information Sharing Protocol.
• To adhere to all service data recording policies.
• To be responsible for ensuring monthly contract and other data reporting activities are submitted within agreed timescales.
• To ensure all local service administration systems are followed.
• To ensure that client information is entered in the service database system and that activity input to clinical systems is accurate and timely.
• To be responsible for use of resources allocated for the purpose of the post.
• To demonstrate responsible time management.

This advert closes on Tuesday 30 Dec 2025.