Account Operations Manager

Gate One; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A consulting firm in London seeks an Account Operations Manager to lead their Account Operations team. This role involves ensuring quality support across client accounts, managing team workload, and problem-solving issues effectively. Candidates should have experience in project and operations administration and possess excellent communication and relationship management skills. The firm values innovation, collaboration, and a proactive approach. A minimum of three days in the office is required.

Qualifications

• Experience in project, operations and finance administration.
• Prior experience in a management consultancy or similar business.
• Experience managing a team and providing career support.
• Excellent communication and relationship management skills.
• Strong written communication skills and MS Office skills.
• The ability to work at pace and prioritize effectively.

Responsibilities

• Oversee team work ensuring quality across client accounts.
• Problem-solve issues and communicate effectively.
• Identify opportunities for process improvement.
• Manage onboarding and development of team members.
• Administer systems using Salesforce.
• Support operations-based projects.

Skills

Project management

Operations administration

Finance administration

Data management

Communication skills

Problem-solving skills

Organizational skills

Written communication

Tools

Salesforce

MS Office (Excel, Word, Teams)

Kimble

Job description

We are now seeking an Account Operations Manager to lead the Account Operations team, which sits in our wider Operations team. The team is responsible for supporting the day‑to‑day management of client accounts, helping ensure smooth delivery, accurate reporting and strong operational support. They work closely with account leads, clients, and internal teams across finance, resourcing, and operations to keep everything running seamlessly behind the scenes. This includes the operational set‑up of new sold engagements, onboarding of new joiners onto accounts, utilisation calculations, invoicing, data management, monthly reporting and performance analysis. You will need to have a proactive and collaborative approach, to ensure a high performing, functioning team (currently six people) and be confident in liaising with key internal stakeholders (Partners and Client Directors).

Responsibilities

• Oversee the work of the team, ensuring quality and consistency of support across all client accounts and managing team workload.
• Problem‑solve when issues arise within the accounts or systems and be able to communicate the problem and solution effectively to stakeholders, escalating to the Commercial Operations Director where relevant.
• Identify opportunities for process improvement, proposing changes and leading the implementation of these changes.
• Build a cohesive Account Operations team, supporting and developing the team brand internally.
• Manage onboarding, induction, performance and development of Account Support team members, providing feedback, pastoral care, objective setting and support for career trajectory.
• Manage systems administration and account data on Salesforce.
• Support operations‑based projects, considering how to maximise the current engagement management system and looking at alternatives if required.

Qualifications

• Experience in project, operations and finance administration (e.g. invoicing and expenses) and data management, using databases and Kimble, Salesforce or similar software.
• Prior experience in another management consultancy or a similar professional services business would be highly advantageous.
• Experience managing a team and providing career support.
• Excellent communication and relationship management skills to build relationships with senior internal stakeholders, including an ability to influence effectively at all levels of the organisation and confidence in dealing with conflicting demands.
• Exceptional organisational and problem‑solving skills, with great attention to detail.
• Strong written communication skills and MS Office skills (e.g. Excel, Word, Teams).
• The ability to work at pace, prioritising time appropriately and responding efficiently and reliably to internal and external stakeholders.
• A proactive approach and the ability to work autonomously.
• Alignment with the Gate One values of Entrepreneurship, Grit, Humility, Candour, Empathy and Aspiration.

This role is based in our London office near Kings Cross and you must be able to work from the office for a minimum of three days per week.