Account Manager - German Speaking

TrueCommerce; Coventry; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading global supply chain network is seeking an experienced Account Manager-German Speaking to focus on client retention and growth in the DACH region. The role requires fluency in German and English, along with strong skills in interpersonal communication and problem-solving. Responsibilities include meeting sales quotas, developing client relationships, and resolving issues. Competitive benefits and career development opportunities are offered.

Benefits

Competitive benefits

Career development

Recognition programs

Qualifications

• 3-5 years Account Management or Customer Success experience.
• Strong technical aptitude is required.
• Enjoys proactively reaching out to customers.

Responsibilities

• Meet or exceed monthly sales quotas and retention targets.
• Develop trust relationships with mid-tier customers.
• Proactively contact current customers for improvements.
• Resolve customer issues and maintain trust.

Skills

Fluent in German

Fluent in English

Interpersonal communication

Customer-oriented

Problem-solving

Job description

Account Manager-German Speaking role focuses on the retention and growth of existing TrueCommerce Mid-Market clients in the DACH region and across Europe. You will have expertise in client satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing & retaining relationships with existing clients in the Mid-Market space. An Account Manager must be confident, detail-oriented and hard-working. To be successful, you need to have stronginterpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!

Must be Fluent in German + English

We value our employees with competitive benefits, career development, recognition programs and more!

As an Account Manager-German Speaking, you will:

• Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
• Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
• Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
• Highly responsive to customer requests via email and tasks.
• Maintain high level of opportunity follow-up to ensure all opportunities are updated
• Be a trusted advisor and advocate for the customer both internally and externally
• Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
• Continually update TrueCommerce CRM with notes and activities
• Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.

Requirements for success:

• 3-5 years Account Management or Customer Success for existing customers.
• Fluent in German + English
• A genuine desire to build relationships with existing customers
• Proven overperformance in exceeding retention & sales quotas
• Enjoys proactively reaching out to customers to recommend new solutions and upselling
• This individual enjoys solution selling and thrives on change
• Strong technical aptitude is a must.
• Strong phone skills, exceptional listening skills, and above-average problem-solving skills
• Proven ability in building client rapport
• Organizational skills with an emphasis on attention to detail
• Working knowledge of EDI is very helpful
• Willingness to dedicate extra effort beyond normal working hours

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.

Come join our team!

Please visit our careers website for additional information.