Account Manager

Universal Business Team; Middle Wallop; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading bespoke joinery specialist based in Hampshire is seeking an experienced Account Manager to join their Commercial team. The successful candidate will manage key client accounts, ensuring exceptional customer service and seamless project support. This hybrid role offers a competitive salary of £50,000 - £55,000, along with performance-related bonuses. Strong communication skills and sales experience are essential for this position.

Benefits

Performance-related bonus

Company profit share scheme

Professional growth opportunities

Qualifications

• Minimum 2 years' experience in a sales-related role.
• Full, clean UK driving licence is essential.
• Ability to read technical drawings is desirable.

Responsibilities

• Manage and develop a portfolio of existing client accounts.
• Liaise with customers via phone, email, and site visits.
• Collaborate with internal teams to ensure exceptional service.

Skills

Sales within manufacturing

Strong communication skills

Proactive customer service

Time management

Technical data interpretation

Tools

Microsoft Office

CRM systems

Pipedrive

Smartsheet

Job description

Description

Account Manager - Commercial Team

Location: Hampshire (Hybrid Working)
Salary: £50,000 - £55,000 per annum + bonus + company profit share scheme

About the Company

This well-established and award-winning bespoke joinery specialist has built a strong reputation for delivering high-quality, precision joinery solutions for prestigious commercial projects across the UK. With over 45 years of expertise, the company combines expert craftsmanship with exceptional customer service, going the extra mile to delight clients and maintain long-term relationships.

The Role

A fantastic opportunity has arisen for a motivated Account Manager to join the Commercial team. The successful candidate will be responsible for managing and nurturing a portfolio of key existing client accounts, driving enquiries and supporting projects from initial contact through to the early stages of the sales process. This role involves working closely with both customers and internal teams to ensure a seamless and professional experience.

If you are someone who enjoys building strong relationships, thrives on customer interaction, and pays close attention to detail, this role is ideal for career development in a specialist and growing industry.

Key Responsibilities

* Manage and develop a portfolio of existing client accounts, ensuring timely and consistent follow-up on enquiries.

* Liaise directly with customers via phone, email, Zoom, and occasional site visits to fully understand their requirements.

* Collaborate with Sales, Marketing, Estimating, and Operations teams to deliver exceptional customer service.

* Qualify leads and follow up quotations tenaciously through to order completion.

* Accurately document all customer interactions in the CRM system.

* Ensure customer scopes align with quotations, safeguarding commercial interests.

* Arrange and potentially conduct customer factory tours.

* Act as a company ambassador, adhering to core values and health & safety standards.

Requirements

Essential Experience and Skills:

* Minimum 2 years' experience in a sales-related role, preferably within manufacturing, joinery, or construction.

* Strong communication skills and a proactive, professional approach to customer service.

* Excellent time and task management with the ability to work independently.

* Solid understanding of the sales process and the ability to interpret technical data.

* Proficient with Microsoft Office and CRM systems.

* Full, clean UK driving licence.

Desirable:

* Knowledge of joinery products including cabinetry, doors, and windows.

* Ability to read technical drawings.

* Previous joinery or carpentry experience.

* Experience with Pipedrive or Smartsheet software.

Benefits

* Competitive salary of £50,000 - £55,000 per annum

* Performance-related bonus and company profit share scheme.

* Hybrid working options available, ideal for candidates local to Hampshire.

* Supportive team environment with opportunities for professional growth.

* Commitment to health & safety and employee wellbeing.

Core Values

The company embraces a positive and dedicated culture with core values including:

1. Working hard

2. Delighting customers

3. Loving the job

4. Caring for each other

5. Going the extra mile

Interested?
This is a fantastic opportunity to join a respected industry leader in bespoke joinery. If you meet the criteria and want to be part of a passionate, quality-driven team, apply today