Account Manager

Conveybuddy; England; On-site; GBP 20,000 - 24,000; Full time

Job summary

A forward-thinking conveyancing firm is seeking an Account Manager to develop relationships with clients and business partners. This role involves exceptional customer service, managing calls, and surpassing targets. Candidates should have a background in conveyancing or sales and possess strong communication skills. A competitive salary with commission and comprehensive benefits await the successful applicant.

Benefits

Competitive salary

31 days of annual leave

Company Pension Scheme

Quarterly team socials

Comprehensive training

Qualifications

• Experience in a B2B or B2C role required.
• Background in conveyancing, sales, or customer service essential.
• Experience in managing high volume calls.

Responsibilities

• Build and nurture relationships with introducers and business partners.
• Deliver exceptional customer service.
• Identify new business opportunities through referrals and online initiatives.

Skills

Excellent telephone manner

Strong communication skills

Proficient in Microsoft Office, particularly Excel

Relationship management skills

Self-motivated and proactive

Job description

Overview

Are you ready to elevate your career? Do you thrive in a fast-paced environment? Are you passionate about building long-lasting relationships with clients? We are currently looking for an Account Manager to join our busy team in Ascot!

Hours of Work: Monday - Friday, 9am - 5pm (with a 60-minute unpaid lunch break).

In this versatile role, you will be actively engaged in building and nurturing relationships with introducers and business partners. You will deliver exceptional customer service, manage a high volume of calls, and strive to meet and surpass monthly and quarterly targets. The Account Manager will also assist generative queries from introducers, raise escalations with law firms, and tap into new business opportunities through referrals and online initiatives. Reporting, data analysis, and the continuous improvement of your portfolio will ensure you remain on the cutting edge of market trends.

Responsibilities

• Build and nurture relationships with introducers and business partners.
• Deliver exceptional customer service and manage a high volume of calls.
• Strive to meet and surpass monthly and quarterly targets.
• Assist generative queries from introducers and raise escalations with law firms.
• Identify and tap into new business opportunities through referrals and online initiatives.
• Engage in reporting and data analysis to improve portfolio performance and stay aligned with market trends.

Qualifications

• Excellent telephone manner and strong communication skills (experience essential).
• Proven experience in a B2B or B2C role.
• Proficient in Microsoft Office, particularly Excel.
• Background in conveyancing, sales, or customer service (essential).
• Self-motivated and driven, with a proactive approach.
• Excellent relationship management skills.

Benefits

• Competitive salary of £20-£24k with uncapped commission (OTE £30k-£35k in year 1).
• 31 days of annual leave, including bank holidays and a Christmas shutdown.
• Quarterly team socials for a rewarding work-life balance.
• Company Pension Scheme for a secure future.
• Comprehensive training and equipment provided to help you excel in your role.

About Us

Meet the Organisation: Who We Are and What We Do

At conveybuddy, we are dedicated to revolutionising the conveyancing industry with innovative solutions and exceptional customer service. Our team thrives on collaboration and excellence, ensuring that both our clients and employees succeed and grow.

If you think you are suitable for this Account Manager role, please apply now! Don’t miss the chance to take your career to the next level and become part of our vibrant team.