Account Management Team Leader

Universal Business Team; Norwich; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A thriving manufacturing company is seeking an Account Management Team Leader in Norwich. This full-time role offers a base salary of £45,000 to £60,000 plus bonuses and requires taking ownership of a fast-paced account management function. You will lead a team of two while managing your own portfolio and setting the daily rhythm on the sales floor. Candidates must have a sales-first mindset, be proactive and have a track record of driving performance and growth. Hybrid working options are available after onboarding.

Benefits

Performance bonus

Hybrid working post-onboarding

Established contractor base

Pivotal role in growth

Qualifications

• Proven track record in sales leadership roles.
• Experience in managing teams and driving performance.
• Comfortable with high call volumes and follow-up.

Responsibilities

• Lead and coach two Account Managers.
• Maintain high call rates and manage accounts.
• Drive account growth through outreach and follow-up.
• Monitor team performance through KPIs.

Skills

Sales leadership

High call volume management

Performance coaching

Account management

Pipeline management

Proactive follow-up

KPI tracking

Job description

Account Management Team Leader
£45,000 – £60,000 + Bonus + GBS
Full-time | Office-based (Hybrid available after onboarding)
Hours: 7:30am – 4:30pm

A long-established, third-generation manufacturing business is entering a major growth cycle and is looking for a high-impact Account Management Team Leader to elevate performance, drive sales tempo, and unlock further growth across a high-value contractor base. Reporting directly to the Head of Sales, this role will be instrumental in supporting the journey of growth.

The Opportunity

You’ll take ownership of a fast-paced account management function, leading two experienced Account Managers while also managing your own portfolio of contractor accounts. You’ll set the daily rhythm on the sales floor — balancing personal delivery with driving team performance — ensuring consistent conversion, proactive follow-up, and structured pipeline management.

Our contractor base is varied — some buy monthly, others once or twice a year — and your leadership will provide the structure and commercial drive to maximise repeat revenue and unlock new growth opportunities.

Key Responsibilities

• Lead, coach, and performance-manage two Account Managers, driving daily activity levels and conversion.
• Maintain high call rates personally and across the team — setting pace and expectation.
• Manage your own bank of accounts, delivering strong contact strategy, follow-up, and revenue outcomes.
• Drive account growth through disciplined outreach, structured follow-up, and proactive pipeline management.
• Run and own the performance dashboard — tracking KPIs, enquiry levels, targets, and follow-through.
• Hold the team to account via regular 1:1s, performance reviews, and activity-quality monitoring.
• Ensure tight pipeline visibility, forecasting accuracy, and strong responsiveness to inbound opportunities.
• Provide insight-led reporting to the Head of Sales and contribute to continuous performance improvement.

About You

You bring a sales-first mindset and naturally step into a leadership rhythm. You’re energised by activity, thrive in a performance-led environment, and know how to turn warm contractor relationships into repeat revenue.

We’re looking for someone who is:

• High energy, proactive, and confident setting the pace for the team
• Comfortable maintaining high call volumes and driving disciplined follow-up
• A proven closer with strong conversion outcomes
• Commercially sharp with strong instinct for buying behaviours
• Structured, organised, and committed to keeping the pipeline tight
• Strong at holding people accountable and driving consistent performance
• Resilient, competitive, and growth-focused
• Humble, hungry, smart — and motivated by scaling something meaningful

What’s on Offer

• £45,000–£60,000 base salary + bonus + GBS
• A warm, established contractor base with strong recurring potential
• Hybrid working available after onboarding
• Opportunity to play a pivotal role in a scaling commercial operation