Account Handler - SME Insurance

Aon; City of Edinburgh; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global leader in insurance is seeking an Account Handler to manage a portfolio of commercial clients in a hybrid role based in Glasgow. This position requires strong client management skills and knowledge of commercial risks. The successful candidate will work closely with clients, negotiate terms, and ensure compliance with regulatory standards, contributing to a dynamic team environment.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible work environment

Qualifications

• Experience in client-focused environments.
• Ability to prioritize tasks and ensure accuracy.
• Relevant experience in commercial insurance.

Responsibilities

• Manage a portfolio of commercial clients.
• Develop and maintain strong relationships with clients.
• Negotiate with insurers for renewal terms.
• Ensure compliance with industry regulations.

Skills

Good awareness of FCA principles

Good level of technical knowledge in all commercial risks

Good communication skills

Very organized

Tools

Acturis knowledge

Job description

Account Handler – Commercial Insurance, Glasgow

Do you thrive in a client-focused environment where delivering exceptional service is at the heart of everything you do?

Are you ready to apply your commercial insurance expertise with a global leader and take the next step in your career?

This hybrid role offers the flexibility to work both virtually and from our Glasgow office.

You’ll be managing a portfolio of commercial clients, each presenting distinct risk profiles and a broad mix of insurance needs. Working in a high-volume team within the commercial business sector, means engaging with a wide range of clients and challenges—making every day varied and rewarding.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

We deal with a wide variety of risks, managing a varied portfolio of clients with exposure to a wide variety of products.

• To work closely with Appointed Representatives to ensure the highest level of service to each assigned Client in line with the agreed Service Levels and KPI's
• Develop and maintain strong relationships with Appointed Representatives to facilitate smooth brokerage operations
• Comply with regulatory and other standards as directed by line management
• Process and manage transactions, ensuring accuracy and compliance with company policies and industry regulations
• Work with internal teams to resolve issues and enhance service delivery
• Manage your own book of business, dealing with clients through the full renewal cycle to provide consistency of service
• Participate in continuous professional development
• Consider improvements in Client risk & insurance programme design
• Negotiate with insurers to secure renewal terms, process Mid Term adjustments and cover extensions when required and deal with day-to-day enquiries
• Identify revenue development opportunities on allocated Client accounts and make recommendations to Appointed Representatives
• Professionally represent Aon, demonstrating an understanding of Corporate objectives

How this opportunity is different

By joining Aon, you will become part of one of the world’s leading insurance brokers with offices all around the world. We offer a wide-ranging benefits package and will recognise and support ways to balance your personal needs alongside the needs of our business. You will work closely with colleagues in our Glasgow office as well as those around the UK.

Skills and experience that will lead to success

• Good awareness of FCA principles and Aon’s own Principles and Procedures
• Good level of technical knowledge in all commercial risks
• Good communication skills
• Acturis knowledge preferred but not essential as training will be provided
• Very organised, with the ability to prioritise so work is delivered accurately and on time

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-JV2

#LI-HYBRID

2564588

Account Handler – Commercial Insurance, Glasgow

Do you thrive in a client-focused environment where delivering exceptional service is at the heart of everything you do?

Are you ready to apply your commercial insurance expertise with a global leader and take the next step in your career?

This hybrid role offers the flexibility to work both virtually and from our Glasgow office.

You’ll be managing a portfolio of commercial clients, each presenting distinct risk profiles and a broad mix of insurance needs. Working in a high-volume team within the commercial business sector, means engaging with a wide range of clients and challenges—making every day varied and rewarding.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

We deal with a wide variety of risks, managing a varied portfolio of clients with exposure to a wide variety of products.

• To work closely with Appointed Representatives to ensure the highest level of service to each assigned Client in line with the agreed Service Levels and KPI's
• Develop and maintain strong relationships with Appointed Representatives to facilitate smooth brokerage operations
• Comply with regulatory and other standards as directed by line management
• Process and manage transactions, ensuring accuracy and compliance with company policies and industry regulations
• Work with internal teams to resolve issues and enhance service delivery
• Manage your own book of business, dealing with clients through the full renewal cycle to provide consistency of service
• Participate in continuous professional development
• Consider improvements in Client risk & insurance programme design
• Negotiate with insurers to secure renewal terms, process Mid Term adjustments and cover extensions when required and deal with day-to-day enquiries
• Identify revenue development opportunities on allocated Client accounts and make recommendations to Appointed Representatives
• Professionally represent Aon, demonstrating an understanding of Corporate objectives

How this opportunity is different

By joining Aon, you will become part of one of the world’s leading insurance brokers with offices all around the world. We offer a wide-ranging benefits package and will recognise and support ways to balance your personal needs alongside the needs of our business. You will work closely with colleagues in our Glasgow office as well as those around the UK.

Skills and experience that will lead to success

• Good awareness of FCA principles and Aon’s own Principles and Procedures
• Good level of technical knowledge in all commercial risks
• Good communication skills
• Acturis knowledge preferred but not essential as training will be provided
• Very organised, with the ability to prioritise so work is delivered accurately and on time

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-JV2

#LI-HYBRID