Account Handler: Insurance Relations & Renewals (Hybrid)

Pen Underwriting; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading underwriting firm in the UK is looking for an Account Handler to support Account Directors and clients. You will manage client accounts, processing renewals and handling inquiries while ensuring high-quality customer service. The ideal candidate has strong communication skills, a keen attention to detail, and preferably holds professional insurance qualifications. This role offers a hybrid working model with competitive compensation and benefits.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or private medical insurance

Discounted gym membership

Employee Stock Purchase plan

Qualifications

• Previous experience in insurance brokerage preferred.
• Strong understanding of insurance products and services.
• Ability to work both independently and as part of a team.

Responsibilities

• Manage a portfolio of client accounts with professionalism.
• Handle renewals and mid-term adjustments efficiently.
• Build and maintain strong relationships with clients.

Skills

Communication Skills

Organizational Skills

Customer Service Focus

Attention to Detail

Education

Professional insurance qualifications (e.g., CII)

Job description

A leading underwriting firm in the UK is looking for an Account Handler to support Account Directors and clients. You will manage client accounts, processing renewals and handling inquiries while ensuring high-quality customer service. The ideal candidate has strong communication skills, a keen attention to detail, and preferably holds professional insurance qualifications. This role offers a hybrid working model with competitive compensation and benefits.