Account Director

Pivotal London; Norwich; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A reputable digital agency in Norwich is seeking an Account Director to lead client relationships and drive marketing strategies. This role offers a hybrid model requiring just 2 days in the office. The ideal candidate has senior experience in digital account management and a strong grasp of SEO and paid media. Join a collaborative culture and enjoy first-class training opportunities.

Benefits

Flexible working ethos

First-class training and development

Collaborative culture

Qualifications

• Senior-level experience in digital account management, either agency or client-side.
• Strong grasp of SEO, paid media, and performance marketing strategy.
• Proven ability to lead multi-stakeholder accounts and grow client revenue.
• Strategic thinker with commercial acumen and excellent communication skills.

Responsibilities

• Lead client relationships across multiple accounts, ensuring commercial and performance goals are exceeded.
• Shape and deliver strategic marketing plans across SEO, paid media and digital.
• Drive account growth through insight-led recommendations and excellent service.

Skills

Account management

SEO

Paid media

Performance marketing

Client relationship management

Job description

Account Director

£50,000–£65,000 + Bonus

Norwich (2 days/week hybrid)

Our client is an award-winning digital agency with a reputation for delivering high-impact work across global B2B brands, high-ticket e-commerce businesses, and national SMEs. With an exceptional culture and a flexible working ethos, this is a fantastic opportunity for a strategic, client-focused Account Director looking for a better work-life balance—particularly for those currently commuting into London from East Anglia or Cambridge.

The Opportunity

• Join an established, high-performing agency at a senior level
• Lead strategy and performance for a diverse client portfolio
• Enjoy a flexible, hybrid model (just 2 days in Norwich)
• Be part of an independent agency with a collaborative and progressive culture
• Access first-class training and development, including direct support from Google

Responsibilities

• Lead client relationships across multiple accounts, ensuring commercial and performance goals are exceeded
• Build trusted partnerships with internal technical specialists and external stakeholders
• Shape and deliver strategic marketing plans across SEO, paid media and digital
• Drive account growth through insight-led recommendations and excellent service
• Collaborate with senior leadership to deliver best-in-class client experiences

Your Profile

• Senior-level experience in digital account management, either agency or client-side
• Strong grasp of SEO, paid media, and performance marketing strategy
• Proven ability to lead multi-stakeholder accounts and grow client revenue
• Strategic thinker with commercial acumen and excellent communication skills

How to apply

Contact Beth Rosser at [e-mail] for more information.

Pivotal is an equal opportunities employer and we encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.