Account Delivery Manager - Travel-Tech

Skypath; England; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A growing leader in SAAS for the leisure travel sector is looking for an Account Delivery Manager. This role involves direct customer engagement and collaboration with internal teams to ensure successful software delivery and account management. The ideal candidate will have extensive experience in software development and customer relations and will thrive in a hybrid working environment.

Qualifications

• 5+ years of experience in a software development or travel company.
• Experience with travel reservations and direct customer interaction.
• Ability to work under pressure and autonomously.

Responsibilities

• Building and maintaining relationships with key customer accounts.
• Leading new implementations and ensuring successful go-live.
• Liaising with internal teams for software specifications.

Skills

Analytical skills

Project management skills

Interpersonal skills

Teamwork skills

Results-focused

Education

Degree-level qualification

Tools

Microsoft Office

Defect-tracking tools

Job description

Our client, a leader specialising in SAAS for the leisure travel sector, is seeking an Account Delivery Manager to focus on technical delivery.

Purpose of Role:

• As a Technical Account Manager, the successful candidate will be hands-on and actively involved in interacting with Customers and the company’s internal Design, Development, and QA teams. You will report to the Delivery Director and be responsible for one or more of the company’s key customer accounts – existing and new.

• Proactively building and maintaining effective relationships to allow the growth of the company’s software blueprint within customer sites by ensuring that the company is always considered for the delivery of new or replacement capabilities.

• Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achieved.

• Supporting existing customer implementation(s)

• Liaison with internal teams to support the design, development, and QA processes, ensuring that all required software development is planned and delivered to agreed-upon specifications and timelines.

• Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts.

• They are seeking candidates who are inspired to challenge the status quo and help them enhance the customer journey.

Requirements / Essential Skills:

To be successful in this role, you must be able to demonstrate competence and experience in the following:

• 5+ years of experience within a software development organisation/travel company

• Experience with travel reservations and tour operating / DP systems

• Experience working directly with customers and on customer sites

• Excellent analytical and project management skills / Hands-on and practical approach to delivery

• Highly versatile and at ease operating at all levels across the customer organisation, from day-to-day contact, middle and senior management to director level

• Excellent interpersonal and teamwork skills / Ability to work well under pressure and autonomously

• Determination to find and proactively deliver the right solution / Quality, and results-focused

Ideally, you possess the following:

• A degree-level qualification

• Proficiency in Microsoft Office applications

• Experience with Defect-tracking tools

• Project Management Qualification (Prince / MSP)

The working condition is hybrid, with travel to clients.