Accommodation and Support Worker

YMCA Bournemouth; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community support organization in Bournemouth seeks an Accommodation and Support Worker to assist individuals facing homelessness. This role involves providing day-to-day support, empowering residents, and promoting life skills development. Candidates should be compassionate, organized, and committed to helping vulnerable adults. The position offers ongoing training and various employee benefits, including a competitive pension and discounts for activities. Join a team dedicated to making a positive impact in the community.

Benefits

Competitive pension contribution

Access to counselling service

Discounted gym memberships

Café discounts

Discounts on activities and services

Qualifications

• Experience working with clients with support needs.
• Commitment to equality and diversity.

Responsibilities

• Provide person-centered support to develop residents' life skills.
• Support residents in managing tenancy responsibilities.
• Maintain records and collaborate with partner agencies.
• Contribute to a welcoming environment.
• Assist with health and safety checks.

Skills

Compassionate approach

Organisational skills

Teamwork skills

Communication skills

Ability to remain calm under pressure

Education

Health and social care level 3 or similar

Job description

Job title: Accommodation and Support Worker

Location: Bournemouth

Employment type: Full-time

Working hours: 40 hours per week available, including bank holidays and weekends

Salary: £27,040.08 per annum

About us

YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.

About the position

We are looking for an accommodation and support worker to join our team and contribute to providing support to individuals experiencing homelessness or housing instability. As part of the role, you will work within the housing department. We play a vital role to help our residents achieve stability, independence and personal growth. You’ll provide day-to-day support within our accommodation services, building positive relationships and empowering our residents to overcome challenges and move towards long‑term housing and wellbeing.

This role will involve

• Offering person‑cantered support to our residents to develop life skills and achieve their personal goals
• To support our residents to manage tenancy responsibilities and access relevant services
• Maintaining accurate records and working collaboratively with partner agencies
• Contribute to a safe, welcoming and inclusive environment for all residents
• Assisting with day‑to‑day operations, including health and safety checks and incident reporting

What we’re looking for

You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.

Skills and competencies

• Someone who genuinely cares about people and wants to make a difference in our community
• A compassionate, non‑judgemental approach and the ability to remain calm under pressure
• Good organisational and teamwork skills
• Flexibility to work a rota including evenings, weekends and bank holidays

Personal attributes

• Strong communication and interpersonal skills
• The ability to work in a diverse environment
• Commitment to equality and diversity
• Assertiveness
• Passion for helping others and committed to making a positive difference in the lives of vulnerable adults

Qualifications and experience

• Working with clients with some kind of support need (essential)
• A relevant qualification in health and social care level 3 or similar (desirable)

Why join YMCA Bournemouth

• Contribute to meaningful services and make a lasting, positive impact
• Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
• Ongoing training and development opportunities to help you expand your skills and make an impact in your role
• Enjoy a range of benefits including a competitive pension contribution, free access to YMCA Bournemouth’s counselling service, discounted gym memberships and café discounts. Plus, enjoy discounts on holiday activity clubs, children’s parties, preschool services, and room, facility and minibus hire. Please note that employee benefits are subject to change

Additional information

The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.

Employment checks

Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.

Equal Opportunity

The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers. If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly. Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.

How to Apply

Please click on the 'CLICK TO APPLY' link on the advert via the YMCA Bournemouth website.