Academic Support Specialist Fashion Business / IM London

Istituto Marangoni; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prestigious educational institution in London seeks an Academic Support Specialist for the MA Fashion Business programmes. You will support the Programme Leader in the administration, ensure quality standards, and liaise with tutors and departments. Qualified candidates should hold a relevant degree, possess strong communication and problem-solving skills, and have an interest in the fashion business. The position offers hybrid working, private medical insurance, and other benefits.

Benefits

Lunch vouchers

Private Medical Insurance

Employee Assistance Program

LinkedIn Learning training

Qualifications

• Experience in an administrative support position.
• Knowledge of UK Higher Education system.
• Strong interest in Fashion Business.

Responsibilities

• Support administration of MA Fashion Business programmes.
• Liaise with tutors and departments for quality assurance.
• Maintain accurate records related to the programme.

Skills

Communication skills

Customer service skills

Problem solving skills

Cultural awareness

Education

Bachelor or Master Degree

Tools

Microsoft Office

MAC system

Job description

The Academic Support Specialist works closely with the Programme Leader for Fashion Business Postgraduate courses to support the administration of the programme and organise academic activities. The role supports the Programme Leader in supervising the programme’s progress and performance, ensuring smooth running and overall student satisfaction while coordinating academic activities related to the course and tutors.

Responsibilities

• To ensure smooth support of administration related to the MA Fashion Business programmes, by supporting the check of weekly lessons and activities delivered by tutors;
• To support with the daily organisation of the programme;
• Support the functions and processes associated with the delivery, monitoring and assessment processes of academic programmes to the required quality standard;
• To liaise with all departments and tutors within the school to help with the quality and standards of the MA fashion business programmes;
• To effectively liaise with staff in relation to the co‑ordination and management of academic timetables and the availability of teaching space;
• To assist with providing timely and accurate management information as required by the Programme Leader;
• To assist and liaise with External Examiners and to support the examination process;
• To support with the professional development planning for all Masters students for career development;
• To maintain an accurate record system of all the documents related to the programme;
• To support the pedagogic activity;
• To liaise with tutors as needed;
• To attend meetings as required, orientations and open days;
• To complete any other tasks assigned as appropriate with the role.

Qualifications

• Bachelor or Master Degree
• Previous experience working in a similar or administrative support position
• Experience in working in the creative industries or similar environments would be beneficial
• Experience of dealing sensitively with a range of enquiries and needs
• Customer service skills
• Problem solving skills
• Excellent communications skills and knowledge of the English language, written and spoken
• Knowledge of the UK Higher Education system
• Knowledge of Fashion Business as a discipline or strong interest for it
• Excellent knowledge of the Microsoft Office package
• Knowledge of the MAC system is highly beneficial
• Cultural awareness and sensitivity

Contract and Benefits

• Fixed term until 30th June 2026 with possibility of extension
• 22.5 working hours p/w
• Lunch vouchers
• Private Medical Insurance or Cash Plan after probation
• Employee Assistance Program
• Hybrid working
• LinkedIn Learning training
• Weekly delivery of fresh fruit, free tea and coffee