5-Star Hospitality Receptionist: Elevate Guest Experiences

The Level; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned hotel chain in Greater London is looking for a polished Front Desk Associate to provide a five-star guest experience. The successful candidate will deliver personalized service, manage check-ins and check-outs, and promote hotel services to enhance guest satisfaction. This role requires strong operational knowledge of front desk processes and a passion for luxury service. Benefits include a contributory pension scheme, generous holiday allowance, and opportunities for career growth within the hotel chain.

Benefits

28 days' holiday including public holidays

Contributory pension scheme

Refer a friend bonus: £500

Discounted dental and health cover

Personal Development programs

Career growth opportunities

Qualifications

• Confident communicator passionate about luxury service.
• Strong knowledge of front desk operations and processes.
• Thrive in a dynamic high-end hospitality environment.

Responsibilities

• Deliver a personalized 5-star experience to every guest.
• Manage check-in and check-out efficiently.
• Promote hotel services and upsell to enhance satisfaction.

Skills

Polished communicator

Strong operational knowledge of Opera and PDQ

Attention to detail

Team player

Job description

A renowned hotel chain in Greater London is looking for a polished Front Desk Associate to provide a five-star guest experience. The successful candidate will deliver personalized service, manage check-ins and check-outs, and promote hotel services to enhance guest satisfaction. This role requires strong operational knowledge of front desk processes and a passion for luxury service. Benefits include a contributory pension scheme, generous holiday allowance, and opportunities for career growth within the hotel chain.