3Rd Line Service Desk Engineer

Focus Resourcing; Wales; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking an experienced 3rd Line Service Desk Engineer for a hybrid role, combining remote work with time at the Cardiff head office and client sites. The role requires expertise in infrastructure management, advanced technical support, and security compliance. Candidates should have a Bachelor's degree in IT and relevant experience, offering a competitive salary of £30k-35k alongside excellent benefits including private healthcare and a generous holiday package.

Benefits

Private Healthcare Package through BUPA

Death in Service (4 x salary)

Group Income Protection

23 days holiday per year plus bank holidays

First class reward and recognition initiatives

Discounted gym membership

Qualifications

• Minimum of 5 years of experience in a similar role.
• Strong analytical and reporting skills.
• Proficiency in managing virtual machines and security systems.

Responsibilities

• Maintain and support Microsoft Infrastructure including Azure and VMs.
• Oversee Endpoint Management tools and security baselines.
• Develop PowerShell scripts for operational efficiency.
• Ensure smooth Backup and Disaster Recovery processes.
• Engage in technical projects and monthly client meetings.
• Handle service desk tickets and contribute to knowledge base.

Skills

Advanced technical support

Infrastructure management

Security compliance

PowerShell scripting

Problem-solving skills

Communication skills

Education

Bachelor's degree in computer science or related field

Tools

Azure

AWS

Intune

Manage Engine

Job description

Overview

Our client are seeking an experienced 3rd Line Service Desk Engineer to join them on a permanent basis.

You will be responsible for providing advanced technical support and managing the infrastructure and security requirements for customers; handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service.

Location

Location: Hybrid - working between Head Office in Cardiff, home and at client site (primarily London).

Responsibilities

• Microsoft Infrastructure: Maintain and support Entra ID, Azure, VMs, and hosted services. Ensure compliance with Cyber Essentials through timely patching and monitoring.
• Endpoint Management: Oversee MDM/Intune, Apple Business Manager, and Manage Engine. Manage Autopilot deployments and enforce security baselines.
• Automation: Develop PowerShell scripts to streamline operations and boost efficiency.
• Backup & Disaster Recovery: Ensure smooth backup operations, conduct regular recovery tests, and manage incident response.
• Upgrades & Improvements: Proactively monitor and enhance infrastructure, participate in technical projects, and engage in monthly client meetings.
• Service Desk: Handle tickets, diagnose issues, escalate when needed, and contribute to knowledge base development.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.
• AZ-104: Microsoft Azure Administrator
• Minimum of 5 years of experience in a similar role.
• Strong knowledge of infrastructure and security management.
• Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager)
• Excellent problem-solving and communication skills.
• Proficiency in managing virtual machines, network devices, and security systems.
• Ability to handle complex technical issues and provide advanced support.
• Strong analytical and reporting skills.

Salary & Benefits

Salary between 30-35k dependant on experience, plus excellent benefits including:

• Private Healthcare Package through BUPA
• Death in Service (4 x salary)
• Group Income Protection
• 23 days holiday per year plus bank holidays
• First class reward and recognition initiatives
• Discounted gym membership