3rd Line ICT Support Engineer

Derbyshire Fire & Rescue; East Midlands; Hybrid; GBP 37,000 - 50,000; Full time

Job summary

An emergency services organization in the East Midlands seeks a 3rd Line ICT Support Engineer to ensure mission-critical IT services remain secure and high-performing. The ideal candidate will have expert-level knowledge of IT infrastructure and provide advanced technical support. This role offers a competitive salary of £50,000, flexible working hours, and additional benefits including health services and ongoing training opportunities. Join us in making a real difference every day.

Benefits

Flexible working hours

Annual Leave entitlement of 25 days

Health & wellbeing services

Employee discount scheme

Qualifications

• Advanced to expert-level knowledge of IT infrastructure technologies.
• Experience with servers, endpoints, and cloud platforms.
• Familiarity with ITSM systems and disaster recovery methods.

Responsibilities

• Provide advanced technical support for IT infrastructure.
• Install, configure, troubleshoot, and maintain enterprise-level hardware.
• Collaborate with internal teams on technical issues.

Skills

Strong organisational and time management skills

Ability to work independently and collaboratively

Excellent communication skills

Proven ability to diagnose and resolve complex IT issues

Education

Level 5 qualification in an IT-related subject

English and Maths GCSE (Grade A -C or 9-4)

Tools

Windows Server

VMware

Azure

Active Directory

Job description

3r 3rd Line ICT Support Engineer

Contract Type: permanent

Salary: Grade F Salary £50,000 per annum - the salary includes a market supplement (reviewed annually), base pay band Grade F £37,280 £41,771 per annum

Location: Joint Headquarters at Butterly Hall, Ripley

Hours: 37 hours per week, however you may occasionally need to work beyond normal office hours.

Agile working arrangements can be discussed with the successful candidate.

Department: Systems and Information

Reports to: Brett Clements

Closing date: midnight 04.01.2026

About Us:

At Derbyshire Fire & Rescue Service, we re more than an emergency service we re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether it s responding to emergencies, preventing incidents before they happen, or supporting our frontline teams behind the scenes, every role here makes a real difference.

We re proud to be one of the country s top-performing fire and rescue services, recently rated Good in 9 out of 11 areas by His Majesty s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do.

About the Role:

Derbyshire Fire & Rescue Service is seeking a highly skilled 3rd Line ICT Support Engineer to join our Systems and Information team. This is a technical role requiring practitioner to expert-level knowledge across a wide range of IT infrastructure, systems, and data. You will play a key part in ensuring our mission-critical IT services remain secure, reliable, and high-performing.

As a key member of the ICT team, you will provide third-line support to our workforce, ensuring that systems are secure, reliable, and fit for purpose. You ll work closely with colleagues to resolve complex issues and contribute to the continuous improvement of our ICT services.

Key Responsibilities

• Provide advanced technical support for IT infrastructure, systems, and data, ensuring availability and performance.
• Install, configure, troubleshoot, and maintain enterprise-level hardware and software.
• Deliver IT services aligned with ITIL best practices.
• Act as a technical mentor within the ICT Service Delivery Team.
• Assist with project-based work, system upgrades, and contingency planning.
• Collaborate with internal teams and external partners on technical issues and ICT strategies.
• Participate in the on-call rota and occasional out-of-hours work.

Essential Skills & Abilities

• Strong organisational and time management skills.
• Ability to work independently and collaboratively.
• Excellent communication skills for technical and non-technical audiences.
• Proven ability to diagnose and resolve complex IT issues.

Essential Knowledge & Experience

• Advanced to expert-level knowledge of IT infrastructure technologies.
• Experience with servers (e.g., Windows Server), endpoints (Windows/Linux), virtualisation (VMware/Hyper‑V), and cloud platforms (Azure/AWS).
• Strong understanding of IT security, business continuity, and network‑based storage.
• Familiarity with ITSM systems and directory services (Active Directory, DNS, DHCP, Group Policy, PKI).
• Experience of business continuity and disaster recovery systems and methods.

Required Qualifications

• Level 5 qualification in an IT‑related subject or equivalent experience. E.g a diploma of higher education (DipHE), a foundation degree or higher national diploma (HND).
• English and Maths GCSE (Grade A -C or 9 4).
• Evidence of continuous professional development.
• Desirable: ITIL Foundation, Microsoft certifications.

Why Join Us?

Join us and you will be working in a varied and rewarding role, as part of a supportive team, helping to keep our critical IT systems running smoothly for a service that saves lives.

What We Offer in Return

We believe in rewarding our people with more than just a salary. Here s what you can expect when you join us:

Flexible working hours.

Agile working (60% office based)

Family friendly policies.

Annual Leave entitlement of 25 days

Free, secure on‑site car parking.

Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.

Employee discount scheme (Boost) and eligibility to apply for Blue Light Card.

Employee support networks.

Enhanced Maternity Pay (subject to meeting eligibility criteria).

Occupational Sick Pay subject to length of service

Ongoing training and development opportunities.

Eligibility to join the Local Government Pension Scheme with generous employer contributions.

Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

How to Apply

To apply and find out more and see the Job Description and Person Specification, please click apply.

The closing date for completed applications is midnight on 04.01.2026

Interviews will be held in the week commencing 19.01.2026