2Nd Line IT Service Engineer

ISR RECRUITMENT LIMITED; Marlborough; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading education recruitment firm seeks a 2nd Line IT Service Engineer in Marlborough. You will provide high-quality IT support and infrastructure services to staff and students on-site, managing various systems and ensuring robust connectivity and security. Ideal candidates have proven experience in IT support and a strong grasp of network management and security principles. This on-site role includes excellent benefits and competitive salary.

Benefits

Competitive Pension (22.9% employer contribution)

26 days Holiday + BH

Ongoing training opportunities

Qualifications

• Experience managing IT infrastructure including servers and security.
• Ability to carry out routine checks and maintenance tasks.
• Strong understanding of VPNs and firewall configurations.

Responsibilities

• Maintain, upgrade and support IT infrastructure.
• Ensure site's connectivity and security functions optimally.
• Act as technical contact for escalated issues.

Skills

Proven IT support experience

Enterprise level cloud platforms (Azure, M365)

Network security principles

Microsoft Intune and MDM platforms

Network management

Job description

Overview

2nd Line IT Service Engineer – Teignmouth, Devon (On-site x5 days a week). Up to £32,500 per year. Plus an excellent company benefits package (including a competitive Pension at 22.9% employer contribution, 26 days Holiday + BH, ongoing training opportunities, etc.).

Responsibilities

• Maintain, upgrade and support IT infrastructure including switches, access points, servers (if any), cabling and security.
• Ensure the site's connectivity, security including screening, and systems are functioning optimally.
• The ability to carry out routine checks and maintenance tasks as scheduled by the central team.
• Assist with local deployment of centrally managed solutions, including device imaging, software installations and updates.
• Responsible for scheduled back up operations.
• Proven IT support experience working on-site in a business.
• Experience of managing enterprise level cloud platforms (Azure, M365).
• Strong understanding of network security principles, VPNs and firewall configurations.
• Experience with Microsoft Intune and mobile device management (MDM) platforms.
• Network management (switches, routing, firewalls, Wi-Fi, servers).
• Maintaining AV infrastructure such as projectors, TVs, digital signage and casting devices.

The Opportunity

My client working within the education sector are currently looking for a 2nd Line IT Service Engineer to provide high-quality, pro-active customer-focused technical IT support and infrastructure services to staff and students on-site across our trust.

In this role you will act as the key technical point of contact within the school(s) for escalated issues that cannot be resolved remotely by the central IT service desk.

You will also be responsible for the installation, management, maintenance, availability and security of the school's educational and administrative IT systems; this includes network infrastructure, a range of hardware and software platforms and all IT services.

Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about some of the opportunities we have available in the Education sector??