2nd Line EUC Engineer - Microsoft & Networking, London

Experis - ManpowerGroup; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services provider in London is seeking a talented 2nd Line Support Engineer. This role involves providing technical support for Microsoft technologies and networking, collaborating with teams to resolve complex issues. Ideal candidates will have experience in IT operations and a solid understanding of networking fundamentals. The position offers a full-time, permanent opportunity with a focus on enhancing software performance across Europe.

Qualifications

• Proven experience in a 2nd line support or IT operations role.
• Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
• Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.

Responsibilities

• Provide 2nd line technical support across EUC, Microsoft technologies, and networking.
• Troubleshoot and resolve incidents related to integrations with hardware and cloud services.
• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.

Skills

2nd line support experience

Knowledge of Microsoft technologies

Networking fundamentals understanding

Experience with EUC tools

Problem-solving skills

Job description

A leading IT services provider in London is seeking a talented 2nd Line Support Engineer. This role involves providing technical support for Microsoft technologies and networking, collaborating with teams to resolve complex issues. Ideal candidates will have experience in IT operations and a solid understanding of networking fundamentals. The position offers a full-time, permanent opportunity with a focus on enhancing software performance across Europe.