2nd Line Engineer

Leidos; Huntingdonshire; On-site; GBP 36,000 - 47,000; Full time

Job summary

A leading technology company in the UK is seeking a dedicated 2nd Line Engineer to manage server maintenance and provide technical support. The successful candidate will troubleshoot issues, liaise with customers, and ensure service levels are met. Responsibilities include fault rectification, system patching, and documentation. A good understanding of tools such as WSUS and SCCM is essential. This full-time role offers a competitive salary and opportunities for career development in a collaborative environment.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Access to Flexible benefits

Flexi-time benefits

Qualifications

• Ability to troubleshoot and fault-rectify a variety of technical issues.
• Verbal and written communications skills for documentation.
• Attention to detail including written work carried out.

Responsibilities

• Conduct fault rectification of incidents and support problem management.
• Manage and maintain servers and virtual machines.
• Provide expert-level support to end-users and resolve complex issues.

Skills

Technical expertise

Customer service excellence

Communications

Tools

WSUS

SCCM

Job description

2nd Line Engineer

Location: Huntingdon UK

Clearance: High - DV Developed Vetting

Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundations of our Leidos culture are our Values, Beliefs and Expectations by which we select, recognise and reward employees.

They create the environment that drives us toward our mission. Inspired to make a difference we are committed to solving the world’s toughest problems.

UNLEASH YOUR POTENTIAL

Passionate about customer success by being determined to understand and respond to our customers’ needs as if they were our own.

United as a team we are bound together by our conviction that ethics and integrity is core to how we operate.

You will be conducting fault rectification of incidents and supporting problem management CSI and CR. 2nd line engineers conduct repairs on all systems that Leidos manage. These systems are highly utilized with a large number of active users operating at varying security levels.

Are you ready for your next challenge

2nd line engineers are responsible for conducting advanced troubleshooting, liaising with customers to ensure all issues are dealt with within SLA and KPI set down by the customer.

Provide Second line technical support

• Manage and maintain servers and virtual machines to ensure high availability and performance, including the creation and deployment of new equipment.
• Responsible for updating the certification of the network.
• Provide expert-level support to end‑users, resolving complex issues and offering training on new systems or processes to C4 Eng and the wider community.
• Implement security best practices and respond to security incidents to protect the infrastructure.
• Work closely with 3rd line and Apps teams to troubleshoot complex issues and support core services.

Key Duties

• SD Ticket resolutions – utilising technical expertise to ensure incidents are dealt with in a timely manner (Iaw). KPI/SLA.
• Maintenance – responsible for completing and recording periodic maintenance of the system, utilising Periodic Preventative Maintenance (PPM).
• Patching – utilising WSUS and SCCM to patch all domains that Leidos is responsible for. Patching consists of Microsoft and security updates to respond to vulnerabilities.
• Documentation – maintain and create documentation of system configuration changes, accurately recording work in SD.
• Resource Movement – assist in the configuration, installation and deployment of infrastructure components, including virtual machines and UADs.
• Participation in Projects – engage in infrastructure‑related projects, CRs contributing to implementation build testing phases.

Key Competencies

• Communications – verbal and written, including technical documentation.
• Adaptability and flexibility – able to change focus under changing situations.
• Technical expertise – ability to troubleshoot and fault‑rectify a variety of issues.
• Attention to detail – including written and work carried out.
• Customer service excellence.
• Teamwork – build effective internal and external relationships.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career. Share your CV with us today!

Everything we do is built on our commitment to do the right thing for our customers, our employees and our communities. Learn more about the values and culture that are the foundations of our business. Our work in the United Kingdom includes addressing some of the most complex problems in national security, defence, government, logistics and operations, transportation and energy.

What we do for you

At Leidos we are passionate about customer success, united as a team and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture and support for your career goals, all while nurturing a healthy work‑life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy‑and‑sell holidays and a cycle‑to‑work scheme)
• Access to Flexi‑time benefits

Commitment to Diversity

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your needs.

Who We Are

Leidos UK & EUROPE – we work to make the world safer, healthier and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services. Our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security and transportation.

What Makes Us Different

• Purpose: You can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions.
• Collaboration: Having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.
• People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills and grow.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

36900.00 – 46100.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation. Additional factors considered in extending an offer include responsibilities, job education, experience, knowledge, skills and abilities, as well as internal equity and market data.

Key Skills

• Electrical Design
• Installation, Maintenance, Repair
• Large Account Management
• Learning Development
• Corporate Development

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Monthly Salary: 36900 – 46100