2nd/3rd Line Support Engineer Contract North Nottingham

Akkodis; East Midlands; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider is hiring a 2nd / 3rd Line IT Support Engineer in East Midlands. This role requires 3-7 years of IT support experience, focusing on tasks such as deploying Windows 11 and managing Active Directory. The candidate should have advanced technical skills, including scripting and experience with virtualization technologies. A day rate contract is offered with hybrid work options. This opportunity includes supporting end user devices and resolving escalated issues in an agile environment.

Qualifications

• 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities.
• Experience with troubleshooting across various end user devices.
• Proficiency in administrating Active Directory and Microsoft 365.

Responsibilities

• Provide advanced technical support to end users.
• Lead migration projects from Windows 10 to Windows 11.
• Administer Entra/Active Directory and Microsoft 365 environments.
• Troubleshoot and resolve escalated tickets.

Skills

Windows 10/11 enterprise deployment experience

Advanced Active Directory management

Microsoft 365 administration

Virtualization technologies (VMware, Hyper‑V)

Networking fundamentals (DNS, DHCP, VLANs, VPNs)

Scripting skills (PowerShell)

Problem-solving skills

Communication skills

Education

Microsoft certifications (MS‑100, AZ‑104)

ITIL certification

Job description

Job Title: 2nd / 3rd Line IT Support Engineer

Location: East Midlands (Hybrid options available)

Contract Type: Day Rate INSIDE 35

Duration: 3 months (potential extension)

Day Rate: (Apply online only) a day DOE

About the Role

Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems.

Key Responsibilities

• End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met.
• Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including:
  • Device imaging and configuration
  • User data transfer
  • Post-deployment support
• Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments.
• Handle escalated tickets from 1st and 2nd line teams.
• Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper‑V), and storage.
• Implement patching, security updates, and scripting for automation.
• Collaborate with engineering and security teams to resolve complex issues.
• Document processes and resolutions for knowledge sharing.

Essential Skills & Experience

• Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities.
• Technical Skills:
  • Windows 10/11 enterprise deployment experience.
  • Advanced Active Directory and Group Policy management.
  • Microsoft 365 administration (Teams, SharePoint, Exchange Online).
  • Virtualization technologies (VMware, Hyper‑V).
  • Networking fundamentals (DNS, DHCP, VLANs, VPNs).
  • Scripting skills (PowerShell).
• Soft Skills:
  • Excellent problem-solving and analytical abilities.
  • Strong communication skills for technical and non‑technical audiences.
  • Ability to work independently and under pressure.
• Certifications: Microsoft certifications (MS‑100, AZ‑104), ITIL preferred.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Mod Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.