2nd & 3rd Line IT Support

Rise Technical Recruitment; Spalding; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading digital consultancy in Spalding is seeking a versatile 2nd/3rd Line Support IT professional. You will manage Microsoft 365 and Azure environments, ensuring seamless operations for clients. Ideal candidates should have strong expertise in Azure AD and Microsoft Intune, alongside a solid networking foundation. The role offers a supportive environment for professional growth and the opportunity to work on infrastructure projects. Excellent communication skills and a willingness to learn scripting are essential in this fast-paced role.

Benefits

Training

Holiday

Pension

Qualifications

• Experience in Microsoft 365 administration and Azure AD/Intune environments.
• Track record in 1st/2nd line IT support with knowledge of TCP/IP.
• Hands-on with Audio-Visual technologies and conferencing hardware.

Responsibilities

• Administer M365 and manage Azure AD security.
• Use Microsoft Intune for device deployment and application packaging.
• Configure MS Teams Rooms and AV hardware for events.
• Resolve escalated support tickets across various platforms.
• Manage MFA and ensure endpoints are patched.

Skills

Azure AD (Entra ID)

Microsoft Intune

Networking fundamentals (VLANs, DNS, DHCP, VPN)

VoIP technologies

PowerShell

Excellent interpersonal skills

Education

Relevant Microsoft certifications (MD-102, MS-102, AZ-104)

Tools

Microsoft 365

Audio-Visual hardware (Yealink, Logitech)

Job description

2nd/3rd Line Support

Spalding, Lincolnshire

£30,000 - £35,000 + Training + Holiday + Pension

This is an excellent opportunity for a versatile and proactive IT professional who has previously operated at 2nd/3rd level responsibilities. This company are a leading digital consultancy, renowned for delivering IT solutions tailored to unique business requirements. They cover a range of areas from CRM systems to e‑commerce platforms, delivering high‑quality, reliable software.

In this varied role, you will serve as a vital technical resource, managing Microsoft 365 and Azure environments while ensuring seamless Audio‑Visual operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients.

The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune for automated device enrollment and policy enforcement. Beyond the cloud, you will possess a strong grasp of networking fundamentals, specifically VLANs, DNS, DHCP, and VPN configurations. Furthermore, it would be beneficial to have hands‑on experience with VoIP and conferencing hardware, such as Yealink or Logitech systems. A working knowledge of PowerShell for task automation and experience with macOS/Jamf alongside Windows 10/11 will make you stand out.

This is a fantastic opportunity to join a stable and professional consultancy team where your contributions directly impact client success. Working alongside senior leadership on infrastructure projects and cloud migrations, you will have the chance to deepen your technical skills in a supportive, forward‑thinking environment.

The Role:

• Administering M365 (Exchange, SharePoint, Teams) and managing Azure AD security, groups, and Conditional Access.
• Using Microsoft Intune for device deployment (MDM/MAM), application packaging, and maintaining hybrid environments.
• Configuring MS Teams Rooms (MTR) and Audio‑Visual hardware (projectors, displays, microphones) for live and hybrid events.
• Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry‑standard ITSM tools.
• Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices.

The Person:

• Strong experience in Microsoft 365 administration and Azure AD/Intune environments.
• A proven track record in 1st/2nd line IT support with a solid understanding of core networking (TCP/IP).
• Competent in Audio‑Visual technologies and conferencing hardware; experience with Yealink equipment is a distinct advantage.
• Excellent interpersonal skills with the ability to document technical solutions clearly for both technical and non‑technical users.
• Interested in learning PowerShell scripting and leading project‑based work; relevant Microsoft certifications (e.g., MD‑102, MS‑102, or AZ‑104) are highly desirable.

We are an equal opportunities company and welcome applications from all suitable candidates.