236015 - Waiting List Assistant/Clerical Officer (SNEW)

NHS National Services Scotland; City of Edinburgh; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Edinburgh is seeking a Clerical Officer/Waiting List Assistant. The role involves maintaining patient records, booking appointments, and providing reception services. Ideal candidates will have good organisational skills and be proficient in software systems. Opportunities for career progression and a supportive work environment are available. Positions can be full-time or part-time across various NHS Lothian locations.

Benefits

27 days annual leave

Membership of NHS Pension Scheme

Paid sick leave

Occupational Health Services

Qualifications

• Good basic education.
• Basic understanding of office procedures.
• Proficient in use of Software Systems.
• Good organisational and communication skills.

Responsibilities

• Maintain and file patients' confidential records.
• Record patient-related data and book outpatient appointments.
• Provide reception services and answer telephones.

Skills

Good organisational skills

Good communication skills

Proficient in use of Software Systems

Education

Good basic education

Job description

Clerical Officer/Waiting List Assistant

Band 2 - £24,647 - £26,763 (pro rata if part‑time)

Various locations across NHS Lothian

Have you always wanted to work in the NHS? Now is the perfect opportunity for you to join NHS Lothian!

Here at NHS Lothian, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver out healthcare services.

We proudly serve a population of 850,000 across rural and urban communities in Edinburgh and the Lothians.

Why join NHS Lothian?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of the benefits include:

• A minimum of 27 days annual leave increasing with length of service (pro rata for part‑time staff).
• A minimum of 8 days of public holidays.
• Membership of the NHS Pension Scheme, with Life Insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension).
• Paid sick leave increasing with length of service.
• Occupational Health Services
• Employee Counselling Services
• Work Life Balance Policies and Procedures.
• There are opportunities for expansion and progression within Health Records, including expanding your knowledge of clinical services and over time developing supervisory, training or management roles.
• Office based with full training and support will be provided.

NHS Lothian have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

What you will do:

Your duties will include the maintenance and filing of patients’ confidential records, recording patient related data, admissions and booking outpatient appointments using the computerised patient management system. You will also provide reception services, answering telephones and relaying messages and be able to work flexibly. Please see the attached person specification and job descriptions for more information.

What we’ll need you to bring:

• Good basic education.
• Basic understanding of office procedures.
• Proficient in use of Software Systems.
• Good organisational and communication skills.

It would be good if you also had:

• Administrative experience.
• Experience within a health service environment.
• Keyboard skills.
• Ability to multi‑task.
• Ability to work as part of a team and on initiative (working alone).

Looking to find out more:

These posts could be based at any of NHS Lothian sites (Royal Infirmary of Edinburgh, St. John’s Hospital, Royal Hospital for Children and Young People, Western General Hospital, Woodburn House – Edinburgh and Royal Edinburgh Hospital). Please state in your application form your preferred location. We have a range of full‑time and part‑time posts available.

If you have been successful in the recruitment process but there are no suitable posts available then you can be considered as a reserve candidate for upcoming posts during the next six months.

If you are looking to find out a bit more, then we would love to hear from you! Please contact [e-mail] Please remember to include the job title and reference number in your email.

Equality, diversity and inclusion

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

As from 1/4/26, the Agenda for Change full‑time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro‑rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.