1st Line Support / Helpdesk Engineer - Hybrid

UptimeIT; England; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A technology company located in England is looking for a First Line Support Engineer. The role involves delivering market-leading technical support and troubleshooting various technical issues using strong communication and analytical skills. Candidates with IT Helpdesk experience are preferred. This full-time position offers growth and training opportunities in a hybrid work environment.

Qualifications

• Experience in IT Helpdesk or remote support is a plus.
• Strong communication skills are a must.
• Ability to troubleshoot technical issues.

Responsibilities

• Provide technical support to end customers.
• Troubleshoot a range of technical issues.
• Escalate higher-level issues to senior engineers.

Skills

Analytical skills

MSP experience

Communication skills

Problem-solving

Tools

Windows 10

Office 365

Microsoft Office

Windows Server 2016/2019

Network troubleshooting

Job description

UptimeIT West Sussex, England, United Kingdom

2 days ago Be among the first 25 applicants

First Line Support Engineer - Hybrid (2 p/w days in the office - post training).

What’s this role about?

• As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
• MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.
  
  

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your Everyday Focus Will Include

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
• Windows 10.
• Office 365.
• Microsoft Office.
• Printers and Scanners.
• Various customer applications.
• Knowledge of Windows Server 2016, 2019.
• Network troubleshooting.
• Identifying and escalating higher-level issues to a senior engineer.
• Being a people person, delivering support in a friendly and positive manner.
• Great communication skills, both verbally and in writing will be expected.
  

Uptime is passionate about growth, training and development opportunities will be made available to progress your career.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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