1St Line Support Engineer

Anthony Marks; Portishead; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading IT services provider in Portishead is seeking a 1st line Technical Support Specialist to join their team. The successful candidate will provide vital IT support focusing on Windows and Office365 environments, with opportunities for career development and training in cloud technologies. This role is office-based, offering a stable work schedule with on-call requirements one week per month.

Benefits

Clear career path

Full training and development

On-call pay

Qualifications

• Previous IT Technical support experience in a busy IT environment.
• Knowledge of Windows PC and Server operations is essential.
• Understanding of Office365 is advantageous.
• Experience in a Managed Service Provider environment is a plus.
• Strong problem-solving abilities and work ethic.

Responsibilities

• Provide 1st line technical support to users.
• Assist with software deployment and configuration.
• Engage in projects and remote support as required.

Skills

IT Technical Support

Windows PC Administration

Server Operations

Office365 Knowledge

Linux

Problem Solving

Communication

Network Management

Job description

Overview

AMR298 <br> IT Support <br> Bristol <br> upto £28,000<br> My Client are a leading Bristol based IT technology services provider and cloud solution provider. This dynamic company are currently looking to expand there technical team and currently have a vacancy for an additional 1st line-technical Support Specialist/Software Support Consultant.

Responsibilities

• The Software Support Consultant/IT Support Specialist will need the following experience: Ideally previous IT Technical support gained in a busy IT environment. Any knowledge of Windows PC, Server Ops and understanding of Office365 advantageous. Any Linux a bonus
• Ideally experienced across the board in all areas of office Networks
• Anyone working for a current Managed service provider advantageous
• Hard Working and looking to develop in a scale up business
• Natural relationship builder and good communicator
• Hard Worker and natural problem solver
• Happy to get stuck into projects and happy to do INTERNAL AND EXTERNAL REMOTE DIAL UPS

Qualifications/Experience

• Ideally previous IT Technical support gained in a busy IT environment with knowledge of Windows PC and Server operations; understanding of Office365 advantageous; Linux is a bonus
• Experience across the board in all areas of office networks
• Experience in a Managed Service Provider environment is advantageous
• Strong work ethic with a desire to develop in a scale-up business
• Excellent communication and relationship-building skills
• Strong problem-solving abilities
• Willingness to engage in projects and handle internal and external remote dial-ups

Opportunity & Benefits

My Client can offer a clear career path and will develop staff to maximise their full potential. This opportunity will lead onto bigger and better things. Full training and development in this tech space for anyone moving into cloud/SaaS support.

Details

This is an office based role – Mon-Fri normal office hours unless on-call. On-call occurs 1 week in 4 and is paid at £1500 in addition to basic.

Application

Anyone interested in this role should contact us Anthony Marks for more information immediately