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Résumé du poste
A global talent solutions company is seeking Multilingual Customer Service Representatives to join their Trust & Safety team. Candidates must be fluent in French, Italian, or Spanish alongside strong English skills. Responsibilities include assisting users, investigating issues, and participating in improvements to enhance user experience. The role is remote and requires a high school diploma. This opportunity is perfect for empathetic individuals ready to impact positive digital interactions.
Qualifications
- Fluency in French, Italian, or Spanish (C1) and English (B2+).
- Analytical thinking to assess complex situations.
- High school diploma required; higher education is a plus.
Responsabilités
- Assist users with empathy and professionalism.
- Investigate account issues and review user reports.
- Contribute to ongoing improvements in operational efficiency.
Connaissances
Formation
Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP
Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative!
As part of our Trust & Safety support team, you will:
️ Assist users with empathy and professionalism, ensuring high-quality support.
Gain deep knowledge of platform guidelines, community standards, and internal policies.
️ Make thoughtful and fair decisions to support a positive user experience.
️ Maintain a warm and respectful tone in all written and verbal communication.
Investigate account issues, review user reports, and moderate sensitive content.
Share ideas to improve processes and enhance the customer experience.
Identify behavioral trends and help refine internal procedures.
️ Review flagged content with care, accuracy, and discretion.
Contribute to ongoing improvements in operational efficiency and quality.
Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).
Analytical Thinking: Ability to assess complex situations and apply policy appropriately.
Education: High school diploma required; higher education or military experience is a plus.
Experience: Previous customer service, moderation, or BPO experience is an advantage.
Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.
EU citizenship or valid Greek residency
At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.
If you are empathetic, detail-oriented, and ready to make a difference in the online spacewe want to hear from you!
Apply today and be part of a mission to shape a better digital world.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.