VP CLIENT I Saas Martech I 80-110K€ + BSPCE I Flex remote Europe

Data Recrutement; Paris; Hybride; EUR 90 000 - 110 000; Plein temps

Résumé du poste

An international influencer marketing firm located in Paris is seeking a VP of Client Success. This role involves leading a multinational team, optimizing client success strategies, and building relationships with key stakeholders. Candidates should have over 8 years of client-facing experience in SaaS or digital services and fluency in English. A fixed salary of €90-110K plus bonuses is offered, along with a flexible remote policy.

Prestations

Flexible remote policy

International environment

Meaningful mission

Qualifications

• 8+ years experience in client-facing roles within SaaS, Martech or digital B2B services.
• Proven leadership of large Customer Success / Account Management teams (10+ people).
• Strong operational and strategic abilities.

Responsabilités

• Define and deploy client success strategies across onboarding, adoption, upsell, and retention.
• Build trusted relationships with key client stakeholders.
• Identify upsell and cross-sell opportunities and manage risk.

Connaissances

Client-facing roles experience

Leadership of Customer Success teams

Process optimization

Data-driven decision making

Fluent in English

Managing executive client relationships

Experience with CRM tools

Outils

Salesforce

Planhat

Modjo

Description du poste

THE COMPANY

International scale-up specializing in influencer marketing

WHY TO JOIN THIS COMPANY

Leverages cutting-edge data and AI technologies to optimize marketing performance across all major social platforms (Instagram, TikTok, YouTube…).

Certified mission-driven company, part of a leading European tech group, combining high-growth ambition with responsible, impact-focused values.

Headquartered in Paris, with a hybrid and remote-first culture and presence in multiple countrie

MISSION

Lead structure, and coach a multi-country team of 12+ professionals across Customer Success, Key Account Management, and Support.

In direct report to the CRO :

• Define and deploy client success strategies across onboarding, adoption, upsell, QBRs, and retention.
• Build trusted, long-term relationships with key client stakeholders (including C-level).
• Optimize processes, success metrics, and reporting frameworks to scale client experience operations efficiently.
• Identify upsell and cross-sell opportunities and proactively manage risk and churn indicators.
• Serve as the voice of the client internally, collaborating with Product, Marketing, and Sales teams.

PROFILE

VP CSM / Client

Must have :

• 8+ years’ experience in client-facing roles within SaaS, Martech, or digital B2B services.
• Proven leadership of large Customer Success / Account Management teams (10+ people).
• Strong operational and strategic abilities: process optimization, data-driven decision making, and account growth strategies.
• Fluent in English
• Comfortable managing executive client relationships across international markets.
• Experience with CRM / CS tools (Salesforce, Planhat, Modjo, or equivalent).
• Interest for the influencer marketing, social media, and data-driven marketing sectors.

Nice to have :

• Spanish, Italian or French a strong plus

DETAILS

Location : Paris (hybrid remote)

Salary : €90-110K (fixed + bonus)

Perks : Flexible remote policy, international environment, meaningful mission

PROCESS OF RECRUTMENT

• Video intro with Talent Acquisition
• Interview with Head of Client Experience
• Case study + business discussion
• Final conversation with the executive team