A reputable healthcare service provider is seeking a Client Services Associate to deliver exceptional support to customers and manage operational tasks. This home-based role requires strong interpersonal skills and 2+ years of experience in customer service, preferably in healthcare. Responsibilities include handling inquiries, maintaining customer data, and ensuring service quality. Ideal candidates will be bilingual and possess knowledge of medical billing processes. The position may require occasional international travel and offers a dynamic work environment.
Qualifications
2+ years of experience in customer service or billing roles.
Ability to communicate effectively with stakeholders.
Proficiency in English and at least one other EU language.
Responsabilités
Receive and respond to inquiries via various channels.
Conduct outreach to obtain missing information.
Maintain customer information in Salesforce.
Field calls related to payment collection and processing.
Assist in maintaining training materials.
Connaissances
Customer service experience
Interpersonal skills
Communication skills
Data analysis
Knowledge of medical billing
Bilingual proficiency
Formation
High school diploma or equivalent
BA / BS degree
Outils
Salesforce
MS Office
Description du poste
A reputable healthcare service provider is seeking a Client Services Associate to deliver exceptional support to customers and manage operational tasks. This home-based role requires strong interpersonal skills and 2+ years of experience in customer service, preferably in healthcare. Responsibilities include handling inquiries, maintaining customer data, and ensuring service quality. Ideal candidates will be bilingual and possess knowledge of medical billing processes. The position may require occasional international travel and offers a dynamic work environment.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.