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French-Speaking Customer Expert Remote from Greece
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Cross Border Talents
French-Speaking Customer Expert Remote from Greece
Résumé du poste
A leading customer service provider is seeking a Customer Service Representative in France. The role involves delivering exceptional support and managing customer interactions with professionalism and empathy. Candidates should be fluent in French and have good English communication skills, along with experience in luxury brands. The company offers competitive salary and relocation support to Greece, training, and growth opportunities.
Prestations
Qualifications
- Previous experience in customer service ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsabilités
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary to guarantee customer satisfaction.
- Manage customers with a premium experience.
- Collaborate with internal teams to resolve cases quickly.
- Consistently meet performance targets and quality standards.
Connaissances
Formation
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent French language skills .
- Very good English communication skills.
- Previous experience in customer service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelors degree preferred.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
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Employment Type: Full Time
Experience: years
Vacancy: 1
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.