Education Content Lead

Pennylane; Paris; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A growing Fintech company in France seeks a User Education Lead to drive the education delivery strategy. You will be responsible for setting direction, overseeing a team, and managing content lifecycle processes to ensure user autonomy at scale. The ideal candidate has solid B2B SaaS experience and proven leadership skills. This role allows for remote work within Europe, with a competitive compensation package including company shares and wellness benefits.

Prestations

Company shares

Remote work budget

Access to fitness activities

Latest Apple equipment

Health insurance and PTO

Qualifications

• Solid experience in learning content for B2B SaaS.
• Proven team leadership experience in hiring and coaching.

Responsabilités

• Lead the user education delivery strategy.
• Manage and coach Education Partners and run external partnerships.
• Drive the content lifecycle using the 'Source -> Build -> Delivery' model.

Connaissances

Content operations

Team leadership

Data-driven decision making

B2B SaaS experience

Collaboration

Outils

CMS

LMS

Analytics tools

Description du poste

Our vision

We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).

We help entrepreneurs rid themselves of time‑consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

About us

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!).

In 5 years of existence, we’ve managed to :

• Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
• Raise a total of €225 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more…
• Grow from 7 cofounders to 800 happy Pennylaners: we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6 / 5 rating on Glassdoor.
• Build an international environment with more than 25 nationalities, with a strong remote‑friendly culture, where 30 % of the employees are already working from all parts of Europe
• Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings
• Already more than 500 000 small and medium‑sized enterprises (SMEs) and over 5 000 accounting firms use Pennylane in France!

Role purpose

Lead the education delivery system and help make Pennylane users autonomous at scale. You set direction, orchestrate priorities, and ensure education ships with every major release—fast, consistent, and measured—across Help Center, Academy, Forum, in‑app, and program assets. You proactively collect needs, define priorities, set objectives, orchestrate production, and measure impact. You own the full content lifecycle, the standards, and the continuous improvement that keeps us ahead as we scale.

1) Set the User education delivery strategy

• Define the quarterly education roadmap in partnership with Product, Education Programs, and Business teams
• Identify opportunities to improve user autonomy through new formats, channels, or workflows
• Drive innovation projects: experimentation (A/B tests), new learning formats (interactive, AI‑assisted), process improvements
• Make trade‑offs visible: prioritize ruthlessly across competing demands and communicate the why

2) Build the education delivery system and lead the people who power it

• Manage and coach Education Partners; hire, onboard, and grow the team.
• Plan capacity and coverage across product squads and Education Programs.
• Run rituals (planning, stand‑ups, QA, retros).
• Build and run the external partners pipeline (suppliers, writers, instructional designers).
• Define SLAs and acceptance criteria for content production.

3) Orchestrate and scale the content lifecycle (end‑to‑end owner)

• Drive the end‑to‑end content lifecycle using the “Source → Build → Delivery” model.
• Create and maintain templates, tone/voice, accessibility, taxonomy, and the central library.
• Define and enforce Education Definition of Done on Tier‑1 releases (in‑app + HC + Academy + metrics).
• With our Ops teams, build scalable processes to gather needs, publish updates, and collect feedback.

4) Measurement and ROI

• With the Analyst / Growth, dashboards for cycle time, reuse, externalization, acceptance/defects; trained vs untrained outcomes (deflection, adoption).
• Publish a monthly Content Ops report and a quarterly “education impact” pack.

Your mission (Recap)

• Set the content vision, translate it into a quarterly operating plan, and align stakeholders.
• Monitor content production with the internal Education partners and external freelancers.
• Make hard trade‑offs: decide what we do now, next, or never—and explain why.
• Build people and capabilities: coach, hire, and develop a high‑trust, high‑standards team.
• Be the single accountable owner for quality, speed, and outcomes of the content function.
• Represent Education with Product and Business leaders and protect the bar.

Profile we’re looking for

• Solid experience in content operations / learning content / product content in B2B SaaS; proven team leadership (hiring, coaching, performance)
• Built a scaled production system (templates, QA, governance, processes) across multiple formats and channels.
• Vendor management (SLAs, QA, budgets) and experience with LLM‑assisted workflows.
• Strong editor and systems thinker; knows how to make external writers productive and consistent.
• Data‑driven; fluent with dashboards and data‑driven decisions.
• Excellent collaboration with Product, PMM, and CS.
• French native/near‑native and English professional.

Nice to have

• Help Center / CMS, LMS / Academy, Community; fintech/accounting exposure.
• Tools you likely use: CMS / Help Center, LMS / Academy (we use Learnworlds), Community, analytics (Metabase), Notion, Content Creation tools (Partha.io), video/editing tools (Camtasia).

Interview approach

• Step 1 - First interview with Simon (Talent Acquisition)
• Step 2 - Interview with Simona (Head of Education)
• Step 3 - Case Study with Manon, Simona, Olivia
• Step 4 - Team Fit call with 2 team members

What do we do to make your work life easier

You’ll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone.

You’ll have a competitive compensation package

• You’ll get company shares to enjoy a piece of the success story you’re building with us.
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it.
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness.
• You’ll have access to Busuu to perfect your English or your French.

You’ll get the latest Apple equipment

We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on top of the additional perks: 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly present (Lyon, Bordeaux, Nantes…)

We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.

To thrive at Pennylane, you need :

• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever‑shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business‑led actions on your day‑to‑day activity

We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria. If you’re hesitating, we encourage you to apply: who knows, it might be the start of a meaningful and long‑lasting collaboration.

We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.

We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

Our vision in French

Pennylane est une des FinTech à la plus forte croissance en France, et souhaite bientôt adresser le marché européen.

En 5 ans d'existence, nous sommes parvenus à :

• Nous positionner sur le marché comme un éditeur de solution de comptabilité et de gestion financière innovant
• Lever un total de 225 millions d'euros, auprès d'investisseurs de renom, dont Sequoïa, le fonds phare de la Silicon Valley, connu pour avoir soutenu Google, Facebook, Airbnb, Stripe, Paypal et bien d'autres à leur début.
• Passer de 7 cofondateurs à une équipe de 800 collaborateurs, avec une note moyenne de 4,6 / 5 sur Glassdoor et 94 % des évaluateurs Glassdoor qui recommanderaient PL à leurs proches!
• Construire une équipe internationale composée de collaborateurs issus de 25 pays différents, avec une culture du télétravail très flexible
• Gagner la confiance de milliers d'utilisateurs et obtenir d'excellents retours
• Déjà plus de 500 000 TPE / PME et plus de 5000 cabinets d’expertise-comptable utilisent Pennylane en France !

Our technical team

Notre équipe Tech se compose d'environ 230 personnes (Ingénieurs Backend, Fullstack et Frontend, Engineering Managers et Senior Engineering Managers). Chaque ingénieur fait partie d’une squad dédiée à un périmètre spécifique du produit, sous la responsabilité d’un Engineering Manager et en étroite collaboration avec un Product Manager et un Product Designer. Chaque squad réunit toutes les compétences nécessaires pour concevoir, développer et livrer des fonctionnalités de bout en bout, en totale autonomie.