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IT Support Consultant — Client Solutions Expert
Descripción de la vacante
A multinational IT services company is looking for a dedicated Support Engineer in France. In this role, you will be the first point of contact for external clients needing assistance with IT-related issues. You should possess strong communication skills and a problem-solving mindset. Key responsibilities include assisting clients via phone and email, troubleshooting various IT issues, and maintaining documentation in the ticketing system. The position promises a supportive work environment and opportunities for career growth.
Servicios
Formación
- Strong written and verbal communication skills.
- Empathy to guide customers effectively.
- Experience with troubleshooting IT issues.
Responsabilidades
- Assist clients with IT issues via email and phone.
- Log in remotely to resolve software problems.
- Document daily issues into the ticketing system.
- Troubleshoot hardware, software, and network issues.
- Escalate unresolved problems to higher support levels.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.