User Consultant (Italian) - 3 months contract

Stefanini; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A multinational IT services company is looking for a dedicated Support Engineer in France. In this role, you will be the first point of contact for external clients needing assistance with IT-related issues. You should possess strong communication skills and a problem-solving mindset. Key responsibilities include assisting clients via phone and email, troubleshooting various IT issues, and maintaining documentation in the ticketing system. The position promises a supportive work environment and opportunities for career growth.

Prestations

Up to 27 days Annual Vacation

IT and Soft skills training

Bonus for referring new colleagues

Private Medical subscription

Public transportation reimbursement

Private pension

Certified courses

Gift vouchers

Qualifications

• Strong written and verbal communication skills.
• Empathy to guide customers effectively.
• Experience with troubleshooting IT issues.

Responsabilités

• Assist clients with IT issues via email and phone.
• Log in remotely to resolve software problems.
• Document daily issues into the ticketing system.
• Troubleshoot hardware, software, and network issues.
• Escalate unresolved problems to higher support levels.

Connaissances

Advanced Italian language skills

Advanced English language skills

Customer service experience

Problem-solving skills

Flexibility in communication

Description du poste

Overview

Who are you? Are you an ultimate team player who will support a pleasant environment within the team? As a Support Engineer you are the first point of contact for the external clients who need help with IT related issues. In this role, you should have strong written and verbal communication skills, empathy to guide our customers and quick wit in order to find out ways to solve various situations.

Want in? Let\'s see

• Italian and English at advanced level
• You enjoy helping friends with IT related issues — this activity may be exciting for you
• You are driven to explore a new path in IT; the organization supports colleagues\' growth
• You have experience dealing with customers over the phone or face-to-face
• You adapt your speech to different customers\' needs — flexibility is important

Job Requirements

Imagine a day at Stefanini - Take a look!

• You will talk with clients (via email and phone) to help solve IT issues: account password resets, Internet connectivity issues, emailing options, etc.
• You will log in remotely to clients\' computers to resolve software issues
• You will document issues daily into the ticketing system
• Troubleshooting hardware, software and network related issues
• Escalating problems to the next level of support when necessary

You will be awarded for your success with:

• Longer vacations: Up to 27 days Annual Vacation
• Learning opportunities: IT and Soft skills training provided by our specialists
• Bonus for referring new colleagues
• Health benefits: Private Medical subscription; Massage rooms in our office
• Flexible benefits: Public transportation reimbursement, Meal tickets, Private pension, Certified courses, Gift vouchers
• Tailored Career Path
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
• Friendly, fun and young team

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What\'s next

It\'s best to apply today, because job postings can be taken down and we wouldn\'t want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we\'ll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.