Espagnol-Jobs in Brasilien

Company Presentation:

A shipping company based in Wallis and Futuna in the South Pacific, UVEA MARINE SERVICES (UMS), has been recruiting for the French company PONANT for over twenty years. PONANT is a leader in polar expeditions, environmentally respectful, and an expert in luxury cruises, paying particular attention to ship outfitting.

Responsibilities:

1. Ensure delivery of PONANT components that make the cruise unique: Coordinate efforts among teams, communicate information, schedule events, and unify the progress of initiatives to reach specific goals.
2. Serve as a privileged contact for guests: Gather feedback, assist with their needs, and answer questions.

Main Tasks:

• Relay information between operational teams and guests, ensuring seamless communication across departments (housekeeping, food and beverage, front desk).
• Act as liaison between guests and ship crew, handling inquiries, feedback, and special requests.
• Develop and distribute information materials via the PONANT App and other channels.

Problem Resolution & Quality Standards:

• Identify guest complaints, propose solutions, and follow up on corrective actions with the Hotel Manager.
• Analyze guest feedback to maintain PONANT quality standards.
• Implement proactive measures to prevent non-conformities and ensure compliance with charters and operational requirements.

Personalization & Experience Coordination:

• Promote onboard services and local offerings, using storytelling to enhance guest experiences.
• Coordinate special requests (VIP services, celebrations, solo traveler needs) with relevant departments.
• Participate in entertainment and public relations events, including welcome cocktails and guest dinners, alongside the Cruise Director.

Program & Excursion Support:

• Assist in organizing daily programming, lectures, and information sessions.
• Escort guests on shore excursions, support guides, and ensure schedule adherence.
• Work with hotel services to meet dietary requirements and prepare rooms for special requests.

Profile:

• Minimum 3 years of experience in a Palace/5* hotel or luxury tourism industry.
• Knowledge of luxury service standards.
• Soft skills: dynamic, organized, adaptable, interpersonal skills.
• Autonomous and proactive attitude.
• Working proficiency in French and/or Spanish is a plus.

Our opportunities are open to everyone. We embrace non-discrimination and equal treatment as core values.