Workplace Experience Ambassador

JLL; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A global real estate firm is seeking a Workplace Experience Ambassador in Paris to enhance employee comfort and manage visitor interactions. This role emphasizes customer experience, requiring bilingual candidates with a strong service orientation. The ideal candidate has at least 2 years of experience in a corporate or hospitality environment and excellent communication skills. Join our team to make a positive impact in workplace dynamics.

Qualifications

• At least 2 years of experience in a dynamic workplace environment.
• Understanding of health, safety and environmental standards.
• Excellent written and oral communication skills.

Responsabilités

• Provide welcoming approach to all visitors and employees.
• Conduct daily site inspections and ensure cleanliness.
• Submit IT tickets for support issues and follow up.

Connaissances

Bilingual in French and English

Interpersonal skills

Customer service orientation

Organizational skills

Ability to multitask

Description du poste

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overview

The Workplace ExperienceAmbassadors’ primary goal isimpactingthe care and comfort of employees. They will knowtheemployees on a first name basis as well as their “delight” preferences. They will liaise closely with the engineering and operations team to ensure the space is visually and environmentally comfortable forthe employees.Ambassadorssolicitcustomerfeedback throughface-to-faceinteractionsleaving the customer with the feeling that they are personally being cared for. They will be in touch withhot issuesdisruptingthe office and act as thepointcommunication to all impacted.Thisteam will bridge thegap between operational excellence and personalized customerexperienceincreasing productivity forthe client’steam.

Responsibilities

The role of the Ambassador is to deliver an integrated experience, be a community manager, provideremployeeand guest service with bespoke support.The Ambassador will be the primary point of contact for employees for onsite support services and responsible for effecting a positive experience across the workplace

Employee & Visitor Management

• Provide a welcoming approach to all visitors, accommodating the visitors,identifyingthehost,andfacilitatingcollection. This includes logging in and out any client visitors and / or referring them to reception
• Provide employees or visitors with a clear and comfortable understanding of the rules governing access to host or the building

Customer Assistance

Ensure smooth,safe,and continuous operations in the workplace

• Dailysite inspections offloors and conference/meeting rooms – monitor and oversee area to ensure shared spaces (conference rooms, break rooms, etc.) are stocked,maintained,and appropriately utilized
• Coordinates with engineering and operations, print, food services, custodial staff,ITand3rdparty vendors, as needed
• Maintains conference rooms for cleanliness,assistswith setup as needed
• Assistand advise employees on the best use ofworkplaceand equipment. (AV, Wi-Fi, focus rooms).
• Submit SNOWtickets on behalf of employees for any IT community issues to ensure repairs are completed, ex. Printers
• Act as host and role model whilefacilitatingthe interaction of the community
• “Show me you know me” mentality
• Drives behavioral changes to support newwayof working (hoteling etiquette, etc.)
• Create engaging communications and training materials that drive experience
• Capture community feedback and usage analytics toprovideactionable insights
• Monitors spaceutilization and runs reports as needed
• Performs pulse surveys of occupants
• Performs regular audits and assessments of the workplace

Work Order System

Ambassador is expected to proactively enter >80% of work orders, following the account specific work order process

• Site audits/inspections are to be completed to ensure the space is functional, visually & environmentally comfortable, well stocked & maintained
• Work order resolution should be provided to clients within the agreed SLAs
• If resolution is not possible within the SLA. The ambassador should provide acknowledgement or receipt and provide an update as soon as possible

Experience & Qualifications

• At least 2 years of experience of working within a dynamic workplace environment in corporate or hotel settings.
• French and English speaker, good level written & oral communications skills.
• Understanding of health, safety and environmental standards
• Excellent interpersonal, communication and organizational skills
• Passionate about customer experience
• Ability to multitask and to manage multiple projects effectively

Location:

On-site –Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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