Work in Portugal - Customer Operations / French Market (Accomodation from Day 1)

Cross Border Talents; Lille; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global talent solutions company is seeking a French-speaking Operations Customer Expert to join their team in Lisbon. Ideal candidates will excel in a multicultural environment, handling customer requests and maintaining records while achieving performance goals. This position provides a competitive salary, training opportunities, and the option of company housing.

Prestations

Health insurance from day one

Meal allowance

Potential performance-based bonus

Qualifications

• French-speaking talents required.
• Customer operations experience preferred.
• Ability to work in a multicultural environment.

Responsabilités

• Respond to customer requests via email, chat, and calls.
• Handle support tickets regarding general queries.
• Conduct outbound calls to promote products.
• Maintain accurate records using CRM tools.
• Achieve performance goals and meet deadlines.

Description du poste

Want to Relocate to Portugal?

We are looking for French‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Operations Customer Expert

Location

Lisbon, Portugal

Market

French‑Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escalate cases when needed

Salary Package With & Without Accommodation

Option 1 With Apartment (Company Housing Included)

Total Gross Cash Compensation: 1,040 / month

• Includes: Base salary
• Monthly holiday & Christmas allowances
• Meal allowance (7 per working day)
• Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Option 2 Without Apartment (You Arrange Your Own Housing)

Total Gross Cash Compensation: 1,240 / month

• Includes: Base salary
• Monthly holiday & Christmas allowances
• Meal allowance
• Health insurance from day one
• Potential productivity bonus (performance‑based)

Training Information

• Schedule: 8 hours / day
• Training content includes system onboarding, customer management, product training & on‑the‑job practice
• Training allowance: 42.72 per day
• Payment is made only if training is fully completed

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• French holidays apply
• If you work on a Portuguese public holiday, you receive a compensation day
• Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!