Work in Portugal Customer CareFrench Market!)

Cross Border Talents; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading international support firm is seeking a French-speaking Customer Support Representative to join their team remotely in Portugal. You will engage with customers through various channels, ensuring their requests and inquiries are handled efficiently. The role offers a competitive salary of up to €1000 per month, along with relocation support and accommodation options. Ideal candidates will have strong communication skills and the ability to work in a multicultural environment.

Prestations

Performance and complexity bonus

Relocation support

Accommodation option

Qualifications

• French-speaking proficiency is required.
• Experience in customer support or related fields is preferred.

Responsabilités

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Conduct outbound calls to promote products and collect feedback.

Connaissances

Bidding

Business Solutions

ABAP

Business Operations

Business Sales

Corporate Marketing

Description du poste

Want to Relocate to Portugal

We are looking for French-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team you will:

• Respond to customer requests via email, chat, contact forms and calls
• Handle support tickets related to general queries, refunds or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and escape cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to €1000 performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional for candidates moving from abroad)

Accommodation Option: Studio apartment in a company shared building for up to 12 months
Rent: 280/month all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday you receive a compensation day

Why Portugal A multicultural lifestyle, sunny climate, international work environment, career growth opportunities and a great work-life balance.

Want to apply or learn more? Feel free to message me!

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type: Full Time
Experience: years
Vacancy: 1