With Relocation Support - Junior French Speaking Customer Service in Lisbon

Cross Border Talents; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A dynamic customer support company is looking for entry-level professionals fluent in French and proficient in English to join their team. Responsibilities include responding to customer inquiries, assisting with product-related questions, and ensuring customer satisfaction. The role offers competitive salary and benefits, paid training, and opportunities for career advancement. Candidates must be flexible to work shifts including weekends. This position is based in Lisbon, providing a vibrant work environment.

Prestations

Competitive salary

Private health insurance

Paid training

Career advancement opportunities

Qualifications

• Must have strong communication skills in both French and English.
• No prior experience required, ideal for entry-level candidates.
• Flexibility to work on a rotational shift schedule.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Assist with product-related questions and technical support.
• Document customer interactions and escalate complex issues.

Connaissances

Fluent in French (C2 level)

Strong communication in English (minimum B2 level)

Problem-solving abilities

Attention to detail

Description du poste

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist with product-related questions, order concerns, and technical support issues.
• Escalate complex issues to the relevant team when necessary.
• Ensure customer satisfaction by delivering accurate solutions and personalized assistance.
• Accurately document customer interactions and resolutions in the CRM system.

Requirements

• Fluent in French (C2 level) with strong communication skills in English (minimum B2 level).
• Excellent problem-solving abilities and attention to detail.
• Flexibility to work on a rotational shift schedule, including weekends and public holidays.
• No prior experience required – ideal for entry-level candidates!
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary with an attractive benefits package.
• Private health insurance.
• Paid training to support your success in the role.
• A diverse and supportive team environment.
• Opportunities for career advancement and growth within the company.