Virtual Airline Ticketing Executive - Work From Anywhere

Mashreq Bank; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic travel consultancy is seeking a detail-oriented Virtual Airline Ticketing Executive. This remote role focuses on managing airline ticketing, assisting customers with bookings, and ensuring smooth travel experiences. The ideal candidate has 1-3 years experience in airline ticketing and proficiency in global distribution systems like Amadeus or Sabre. Competitive salary and flexible work schedule are offered.

Prestations

Work from anywhere

Competitive salary with incentives

Professional growth opportunities

Training on airline reservation systems

Travel discounts and perks

Supportive team environment

Qualifications

• Minimum of 1-3 years of experience in airline ticketing or customer service roles.
• Previous experience using GDS systems is highly preferred.

Responsabilités

• Handle flight reservations, reissuance, and cancellations.
• Assist customers with itinerary planning and provide information on fares.
• Process refunds and rebookings efficiently.
• Ensure compliance with airline policies and provide excellent customer service.

Connaissances

Experience in airline ticketing

Proficiency in GDS (Amadeus, Sabre, Galileo)

Strong communication skills

Attention to detail

Problem-solving abilities

Organizational skills

Knowledge of travel industry regulations

Outils

GDS systems

Microsoft Office

CRM tools

Description du poste

Job Summary

Houston Skilled Consultancy is looking for a detail-oriented and customer-focused Virtual Airline Ticketing Executive to join our dynamic team. This role involves managing airline ticketing, assisting customers with bookings, cancellations, and rescheduling, and ensuring smooth travel experiences. This is a remote position, allowing you to work from anywhere while supporting travelers worldwide.

Key Responsibilities

• Handle flight reservations, ticket issuance, reissuance, and cancellations.

• Assist customers with itinerary planning and provide information on fares, routes, and schedules.

• Process refunds and handle rebookings efficiently.

• Communicate with airlines to resolve ticketing and scheduling issues.

• Ensure compliance with airline policies and industry regulations.

• Provide excellent customer service via phone, email, and chat.

• Maintain accurate records of customer interactions and transactions.

• Stay updated with airline policies, promotions, and travel restrictions.

Required Skills and Qualifications

• Proven experience in airline ticketing or a similar role.

• Proficiency in global distribution systems (GDS) like Amadeus, Sabre, or Galileo.

• Strong communication skills and ability to handle customer inquiries professionally.

• Attention to detail with excellent problem-solving abilities.

• Ability to work in a fast-paced environment with minimal supervision.

• Strong organizational skills and time management.

• Basic knowledge of travel industry regulations and airline fare rules.

• Proficiency in Microsoft Office and CRM tools.

Experience

• Minimum 1-3 years of experience in airline ticketing, travel agencies, or customer service roles.

• Previous experience using GDS systems is highly preferred.

Working Hours

• Flexible work schedule, including weekends and holidays, based on customer demand.

• Shifts may vary based on time zones to support global clients.

Knowledge, Skills, and Abilities

• Deep understanding of airline reservation systems.

• Ability to multitask and handle high volumes of inquiries.

• Customer-focused approach with a problem-solving mindset.

• Ability to adapt to new technologies and systems quickly.

• Strong negotiation and conflict-resolution skills.

Benefits

• Work from anywhere with a flexible schedule.

• Competitive salary with performance incentives.

• Opportunities for professional growth and development.

• Access to training on airline reservation systems and customer service best practices.

• Travel discounts and perks for employees.

• Supportive team environment with career advancement opportunities.

Why Join Houston Skilled Consultancy?

• Be part of a rapidly growing company in the travel industry.

• Work in a remote, dynamic, and customer-driven environment.

• Gain exposure to international travel and airline operations.

• Competitive compensation and rewarding career growth.

How to Apply

If you are passionate about travel and customer service, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to us or apply through our website.

Join us and help travelers book seamless journeys from anywhere in the world!