VIP Relationship Manager

Bybit; Strasbourg; Sur place; EUR 55 000 - 80 000; Plein temps

Résumé du poste

A leading cryptocurrency exchange is seeking a VIP RM to enhance customer experience and foster client loyalty. The ideal candidate will have 4-7 years of experience in sales, strong relationship management skills, and proficiency in French. Responsibilities include acquiring clients and providing tailored solutions. This position offers a chance to drive business success within the dynamic crypto space.

Qualifications

• 4-7 years of experience in sales or client services within finance.
• Experience with institutional clients and high net-worth individuals.
• Proficient French skills are required.

Responsabilités

• Acquire and manage relationships with global VIP clients.
• Enhance relationships through frequent communication.
• Analyze client behavior and prepare analysis reports.

Connaissances

Sales experience

Client relationship management

Strong communication skills

Multi-tasking ability

Description du poste

About Us

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry\'s safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24 / 7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

We are looking for an enthusiastic VIP RM to join our Client Service function and serve as the primary point of contact, to further enhance customer experience, foster client loyalty, and drive business success in the region (France).

Responsabilités

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients\' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in French (written and spoken);
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.