VIP IT & Audiovisual Support Manager

American President Lines; Marseille; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global shipping leader in Marseille is seeking a VIP IT & Audiovisual Support Manager to oversee the VIP Support Unit. The role involves managing processes, setting goals for the team, and providing IT & AV support for executive events. Ideal candidates will have managerial experience in IT, strong leadership skills, and fluency in both English and French. Competitive compensation and an opportunity to impact IT services for the executive management team are offered.

Qualifications

• 5-7 years of managerial experience in a demanding IT environment.
• Strong project management skills with multi-country experience.
• Excellent written and spoken English and French.

Responsabilités

• Manage and oversee performance of the VIP Support Unit.
• Define and propose IT & AV improvement plans.
• Provide IT & AV support for events held outside regular office premises.

Connaissances

Managerial experience in IT environment

Project management

Communication skills

Leadership skills

Service-oriented mindset

Fluency in English and French

Outils

Intune

SCCM

Active Directory

GPO

IP telephony solutions

Description du poste

Location: Marseille, FR

VIP IT & Audiovisual Support Manager

The CMA CGM Group is a global leader in shipping and logistics, present in 160 countries through its network of more than 400 offices and 750 warehouses. The Group employs more than 155,000 people worldwide, including 4,000 in Marseille where its head office is located. The Group is committed to energy transition in shipping and aims to become Net Zero Carbon by 2050.

The VIP Audiovisual, Network & IT Support Unit is a dedicated team serving the Executive Management, covering the Executive offices at headquarters, the Tangram Center of Excellence, as well as the Paris offices. This specialized unit is responsible for defining and implementing actions and processes impacting IT, network, and audiovisual services for the Presidency. Its primary objective is to strengthen the governance and organization of IT & AV support for the Presidency and the Deputy CEO, by developing specialized and advanced expertise. The unit also aims to centralize and streamline the management of digital interfaces, with a manager fully dedicated to this mission.

Responsibilities

• Manage and oversee the performance of the VIP Support Unit.
• Develop efficient governance and processes for the management of the team.
• Implement and refine the testing policy for installations to reinforce the reliability of IT & AV support for the Presidency and the Deputy CEO.
• Reduce the number of stakeholders to improve control over interventions.
• Lead, motivate, and coach the team by setting both individual and collective goals.
• Centralize and streamline the management of digital interfaces (telephony, multimedia, videoconferencing, event support).
• Define and propose short-, medium-, and long-term IT & AV improvement plans with a focus on simplifying the user experience.
• Define and manage the budget allocated to the unit.
• Drive modernization and security projects related to IT and AV equipment for the Presidency and Deputy CEO.
• Ensure smooth handover to Run teams with the appropriate equipment and processes.
• Act as the single point of contact for all workplace-related topics concerning projects, architecture, and standards for the Presidency.
• Maintain strong proximity and regular communication with the Presidency and Deputy CEO teams.
• Provide IT & AV support for events held outside regular office premises, requiring regular travel.

Qualifications

• 5-7 years of managerial experience in a demanding IT environment.
• Strong project management skills, with proven experience managing multi-country projects.
• Deep knowledge of Windows and macOS environments, as well as workplace administration tools (Intune, SCCM, Active Directory, GPO).
• Solid expertise in IP telephony, softphone solutions, and support for smartphones and tablets (Android & iOS).
• Strong knowledge of endpoint security.
• Excellent communication and presentation skills.
• Proven leadership skills, including the ability to motivate, support, and provide vision to a team.
• Ability to manage stress and handle challenging situations through strong organizational skills, technical expertise, and diplomacy.
• Service-oriented mindset, with excellent interpersonal communication, strong professional presence, and solid writing ability.
• Strong team spirit and customer focus to support users through incident resolution.
• Flexibility and adaptability to varying working hours based on role requirements.
• Excellent written and spoken English and French.