Travel Experience Specialist REMOTE POSITION

Prestige Travel Agency by Mich; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A luxury travel agency is seeking a Luxury Travel Consultant to support clients from booking through post-trip follow-up. This remote position requires excellent communication and customer service skills, with a strong focus on attention to detail. Ideal candidates will be organized, reliable, and have a genuine interest in travel. Opportunities for professional growth and travel perks are part of the offering, along with a supportive team culture.

Prestations

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks

Supportive team culture

Qualifications

• Excellent communication skills are essential.
• Previous experience in customer service, preferably in travel or hospitality.
• Must be organized and detail-oriented.
• Ability to use technology for bookings.
• Must be proactive in managing client requests.
• A passion for travel is required.

Responsabilités

• Respond to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings.
• Provide information on destinations and policies.
• Confirm itineraries to ensure accuracy.
• Follow up with clients before and after travel.
• Address client concerns professionally.
• Maintain documentation and update booking systems.

Connaissances

Excellent verbal and written communication skills

Strong customer service background

Highly organized with strong attention to detail

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Description du poste

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant Customer Experience to support clients throughout every stage of their travel. This client‑facing role you will serve as a trusted point of contact from initial booking through post‑trip follow‑up, ensuring a seamless personalized and high‑quality experience.

This position is ideal for someone who is detail‑oriented, service‑driven, and passionate about travel hospitality and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution‑oriented thinking.
• Maintain clear documentation and update booking systems as required.

Qualifications & Skills

• Excellent verbal and written communication skills.
• Strong customer service background (travel hospitality or service‑related experience preferred).
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

What We Offer

• 100 % remote work environment.
• Flexible scheduling options.
• Opportunities for professional growth within the agency.
• Access to travel perks and industry‑related discounts.
• Supportive team culture with ongoing training and development.

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.

Employment Type: Full Time
Vacancy: 1