The Apartment Hospitality Manager

Bicester Village; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise de luxe recherche un Apartment Hospitality Manager pour offrir une hospitalité 5 étoiles à Paris. Ce rôle dynamique exige la gestion d'événements exclusifs tout en supervisant une équipe et en garantissant une expérience client exceptionnelle. Le candidat idéal a une forte expérience en hospitalité et un sens aigu du service.

Prestations

Congés supplémentaires pour anniversaire et mariage

Réductions dans notre village

Prime de recommandation

Couverture médicale et dentaire privée

Qualifications

• Expérience en relations clients dans des environnements luxueux.
• Compétences avérées en leadership d'équipe.
• Compréhension approfondie des besoins des invités HNW.

Responsabilités

• Gérer une opération d'hospitalité 7 jours sur 7, y compris les weekends.
• Développer des stratégies pour l'espace d'hospitalité.
• Assurer l'expérience des clients HNW et des événements exclusifs.

Connaissances

Leadership

Communication

Service à la clientèle

Organisation

Outils

Microsoft Office Suite

Description du poste

Join us as the Apartment Hospitality Manager at La Vallée Village! In this role, you will deliver 5-star luxury hospitality to our private guests, ensuring every visit exceeds brand standards. Oversee and implement exclusive events for high-net-worth guests in our Apartment and Personal Shopping suites. This dynamic role involves managing a 7-day-a-week operation, including weekends and bank holidays.

This is a perfect role for someone who thrives in a luxury hospitality environment, has a passion for delivering exceptional guest experiences, and enjoys leading a dynamic team.

About the Role

• Develop and implement strategy for the Apartment and Personal Shopping suites.
• Align with the Village’s Hospitality and Guest Experience strategy.
• Manage annual business plan and calendar for our private spaces.
• Deliver private client & high-net-worth guest experiences.
• Lead a team of 10+ (mostly third parties) and ensure performance.
• Ensure daily attendance and limit staff turnover.
• Promote innovative concierge services (hands-free shopping, valet parking, air miles redemption, transport services).
• Recommend new services to enhance quality.
• Resolve guest comments and complaints.
• Manage a portfolio of 100+ guests.
• Share programs, systems, and procedures among stakeholders.
• Ensure efficient operation and high-quality guest experience.
• Record and resolve guest comments and complaints.
• Compile reports for the Hospitality Department.
• Build relationships with brand partners for luxury retail experience.

Role requirements

• Structured, organized, and experienced as a brand ambassador for HNW guests globally.
• Background in guest relations / concierge / private client events coordination in luxury environments (hotel, retail, events).
• Strong experience with high-net-worth and international guests; understanding of 5-star guest services.
• Proven team leadership experience.
• Proficient in Microsoft Office Suite.
• Deep understanding of guest needs, cultures, behaviors; passionate about service and hospitality.
• Strong leadership, interpersonal, and communication skills.
• Excellent organizational skills; able to prioritize and work under pressure.
• Flexible to work shifts, including weekends and bank holidays.
• Fluent in English and French; other European languages are beneficial.

The Bicester Collection is the world’s leading luxury shopping destination, committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, US, and China as one collection of destinations for our guests, brand partners, travel and tourism partners, and internal teams.

What we do for you

The key to our success is the quality and commitment of our people.

In return for your dedication and hard work, you’ll receive a generous salary along with a competitive benefits package. This includes extra leave on your birthday and if you are getting married or moving, discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

Come and live your story with us

We are diverse in background, age, experience, and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!

The Apartment Hospitality Manager • Paris, FR