Technical Support Expert

Homepage Viega Group; Schiltigheim; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global provider in HVAC solutions seeks a candidate to advise and support colleagues and customers. You will provide product training, adapt key tools, and serve as an internal expert. The ideal candidate should possess a technical education in HVAC and demonstrate strong customer orientation and analytical skills. Fluency in French and English is required, and knowledge of German is a plus. Join a motivated team in a supportive environment with opportunities for career advancement.

Prestations

Intensive training at Viega Academy

Career advancement opportunities

Qualifications

• Fluent in French and English; German is an advantage.
• Possess technical education in HVAC sector.
• Strong customer-oriented and sociable team player skills.

Responsabilités

• Advise and support colleagues and customers on product handling.
• Provide product training to colleagues and customers.
• Serve as an internal expert for technical communication processes.

Connaissances

Customer orientation

Analytical approach

Technical advice

Communication skills

Formation

Technical education in HVAC or similar

Outils

Microsoft Office Suite

AutoCAD

CRM software

SAP

Description du poste

Job-ID : 16692 ; Location(s) : Strasbourg Paris area Île-de-France

Your tasks

Advise and support colleagues and customers on product handling taking into account applicable standards and regulations.

Provide product training to colleagues and customers.

Rethink and adapt key tools from a technical and product perspective and support the launch of new products on the market.

Serve as an internal expert for the implementation of technical communication processes.

Communicate technical product information to the sales department.

Your profile

• Technical education in the HVAC sector or similar industry sector
• You are customer-oriented sociable a team player independent flexible communicative organized and structured.
• You are able to provide technical advice and take a highly analytical approach.
• Good knowledge of Microsoft Office Suite in addition knowledge of AutoCAD is an advantage.
• Basic knowledge of CRM and SAP software is an advantage.
• Languages : Fluent in French and English; German is an advantage.

Our benefits

• Intensive training and access to numerous seminars and courses at the Viega Academy.
• Career advancement opportunities within a rapidly growing global leader.

Work with a motivated team in a supportive work environment.

Your contact person :

Ann-Kristin Konrad - 49 (2722) 61 - 5193

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full Time

Experience : years

Vacancy : 1