Technical Support Engineer

Keysight Technologies, Inc.; Saint-Jean-de-Beauregard; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading technology company in Île-de-France is seeking an experienced professional to provide technical expertise in mobile communication solutions. Responsibilities include conducting pre-sales activities and delivering training to ensure customer satisfaction. The ideal candidate will have at least 4 years of experience in the field and a degree in telecommunications. Strong bilingual communication skills in English and French are required.

Qualifications

• Minimum 4 years relevant experience in mobile communication.
• Practical experience in mobile radio communication systems (2G-to-5G, IoT).
• Strong understanding of 3GPP protocols.

Responsabilités

• Conduct pre-sales activities including customer requirements analysis.
• Deliver technical expertise for NEMO solutions to customers.
• Provide training and ensure customer satisfaction.

Connaissances

Mobile communication expertise

Technical troubleshooting

Customer communication

Formation

BSc or MSc degree in telecommunications

Description du poste

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Pre-sales activities (~20 %): Involvement during various phases of the sales process including customer requirements analysis, NEMO tools demonstrations, Benchmarks, use case testing.

Post Sales activities (~80%): Deliver technical expertise for NEMO solution to customers, understand and troubleshoot customers problems, recommend solutions to meet their needs, ensure customer satisfaction and deliver trainings.

Qualifications

• BSc or MSc degree in telecommunications or equivalent.
• A minimum of 4 year's of relevant experience in the field of mobile communication, preferably in an Mobile operator optimization department, service company or network vendor
• Practical experience in mobile radio communication systems (2G-to-5G, IoT), with ability to provide strong technical answers to customer questions / problems
• Understanding of 3GPP protocols and driving test tools are mandatory.
• Strong written and verbal communication skills in English and French.
• Ability to work independently.

Careers Privacy Statement

Keysight is an Equal Opportunity Employer.